Support Engineer (Chinese)

Listed by the Shenzhen Stock Exchange, stock code 002649, is a global provider of IT consulting, product, and solution services. Relying on strong R&D and innovation capabilities, the company adopts emerging technologies based on big data and mobile internet, including big data management platforms, enterprise risk warning and public opinion monitoring systems, AI-based intelligent operation and maintenance services, and intelligent automated testing products. The company offers a wide range of products and solutions, including internationally recognized software testing qualification training, serving various fields such as high technology, internet, finance, retail, logistics, energy, manufacturing, and medical sectors.

We are currently seeking a Technical Support Engineer to join our team and collaborate with a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Responsibilities

• Provide technical support and resolve customer issues, including troubleshooting, event management, and technical assistance.
• Track key customer demands and bugs, collaborating with the product team to optimize products.
• Utilize Alibaba Cloud inspection and diagnosis tools to help customers mitigate potential risks in critical systems.
• Maintain system stability and ensure reliable operation of customer systems.

Requirements

We Offer

Beyondsoft International (Singapore) Pte. Ltd is committed to equal employment opportunities and promotes diversity and inclusion. We prohibit discrimination based on race, ethnicity, religion, gender, sexual orientation, age, disability, or any other characteristic. Employment offers are contingent upon successful pre-employment checks, complying with applicable laws. We do not charge any recruitment fees or request unauthorized payments from candidates.

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