Urgente Technical Desktop Support Specialist

Job Title :

Information Technology Specialist">

This is a role that requires individuals to have in-depth knowledge of end user computing systems, specifically desktop devices and their management. The ideal candidate will be skilled in troubleshooting and resolving technical issues related to hardware and software, as well as providing standard and approved support for these devices throughout their lifecycle.Key Responsibilities :

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution- Provide standard and approved hardware and software support and maintenance on Desktop Devices- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements- Ensure that each Desktop Device is installed with the appropriate Desktop image- Support, Manage, Optimize and Maintain the configuration and installation of the DesktopRequired Skills and Qualifications :
• 2-4 years of experience in Onsite support- Knowledge and experience on windows 7 OS- Experience with Service management tool – ex – Service now- Good expertise on EUC tools, remote support tools, MS office and outlook- Awareness of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock managementBenefits :
• VIP support for Desk side issues per contract- Point of contact at the site for all IT related issues if no other IT support team unavailable like for MI callsOthers :
• Should have good understanding of Lync, VPN, and mobile device support- Good to have – knowledge in AD and smart hands and feet support- Good to have – knowledge and experience of supporting MAC devices and tablets