Salesforce Solutions (Presales) Architect

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in technology applied to marketing and customer relationship management, focusing on innovation. We are seeking a Solutions Architect.

Duties and Responsibilities :

• Gain industry and market expertise through participation in various projects, providing benchmarking insights to clients.
• Understand sector and industry trends to contribute to achieving business objectives with new products and services tailored to client needs.
• Analyze, estimate, and develop proposals supporting the sales team.
• Identify when to involve professionals from other service lines or specialized knowledge to strengthen client advisory.
• Implement mechanisms to identify and manage commercial risks during presales, analyzing and communicating risks before project initiation.
• Participate in delivering services for complex and risky projects in coordination with Operations.
• Develop new methodologies within their area to impact work and outcomes positively.
• Establish and implement communication strategies for their team to clarify objectives.
• Develop and manage team talent, utilizing tools that support organizational objectives.
• Conduct logical analysis, identify problems, and interpret relevant information to resolve obstacles and foster team development.
• Support and motivate team members to ensure commitment to organizational goals.

Experience and Skills :

What We Offer :

About Us :

Omega CRM, part of Merkle and Dentsu, is a global digital company focused on accelerating Business Experience through customer-centric solutions, technology, and data, enhanced by AI. We are the largest Customer Experience Management agency in Spain, with over 23 years of experience, a diverse team of 580+ professionals, and numerous certifications. Recognized for excellence in the Salesforce ecosystem, we serve key industries including Retail, Healthcare, Pharma, and more, delivering omnichannel customer experiences. Our core values are Talent, Flexibility, Commitment, and Innovation, and we believe in growth through our people.

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