Customer Service Agent - English Speaker (Evening Shift)

2 days ago Be among the first 25 applicants

Via is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we're transforming daily commutes and significantly reducing humanity's environmental footprint. Committed to creating a sustainable and efficient future for transportation worldwide, we are looking for passionate individuals to join our team.

Position : Customer Support Agent

Are you enthusiastic about helping others and providing excellent service? Join Via as a Customer Support Agent fluent in English. In this role, you will gain firsthand experience in the mobility industry, understanding operations, technology management, and on-demand mobility processes, supporting customers in the USA and contributing to our team's goals.

Responsibilities

• Provide first-line support via phone, email, and digital channels.
• Aim for 'first contact resolution' by handling queries efficiently and escalating when necessary.
• Maintain updated customer records with contact reasons, solutions, and relevant information.
• Ensure positive interactions, making customers feel understood and supported.
• Meet service levels and KPIs through efficient support.
• Participate in training to enhance expertise and understanding of client requirements.
• Follow applicable policies, including client policies, EU legal frameworks, and local regulations.
• Provide feedback on customer experience improvements.
• Reflect company values in daily work.

Requirements

Benefits

Additional Benefits

Job Details

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