Customer Support Specialist / Consultant Coordinator - Norwegian market

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

What will you be doing :

• Provide first-line support to our customers employees, managers, and super users via email, phone, and ticketing systems
• Provide support for employee salary inquiries, ensuring understanding of salary specifications in compliance with Norwegian payroll laws
• Help employees understand their salary specifications and other payroll-related questions
• Manage and distribute incoming requests in our tickets management system
• Resolve or escalate cases efficiently while ensuring prompt feedback to customers
• Administer user access permissions and handle internal communication tasks
• Maintain up-to-date customer account knowledge and contribute to team efficiency
• Participate actively in process improvements and team development initiatives
• Coordinate and support streamlining consultant support

What you have to offer :

What do we have to offer?

Comprehensive training and development programs.

Flexible working schedule

Private medical insurance 100% covered by SD Worx

25 vacation days

18 hours for personal matters

Reduced summer hours : 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)

Transport, internet, and mobile allowances

Edenred flexible retribution options : meal vouchers, transport vouchers, etc.

Laptop and equipment provided

Workation : possibility to work from any SD Worx location (4 weeks per year, EU only)

Learning opportunities : language courses (as per availability), individual training bonus, an individual development plan, and professional training

Career growth : whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.