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IT Support Specialist

IT Support Specialist

beBeeTechnicalMadrid, ES
Hace 7 días
Descripción del trabajo

Job Title : IT Support Specialist

About the Role :

We are seeking an experienced and proactive IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to end-users, resolving hardware and connectivity issues, and managing local IT stock.

Responsibilities :

  • End User & Hardware Support : Provide technical support for end-user devices, including laptops, thin clients, peripherals, and printers. Troubleshoot and resolve first-level hardware and connectivity issues.
  • Asset Management & Inventory : Manage local IT stock, monitor inventory, and coordinate storage / asset movement. Maintain accurate asset tracking and reporting.
  • Server / Network Room Support : Act as onsite support for remote teams with basic server / network activities. Support technical room needs under the guidance of global infrastructure teams.
  • Coordination with Global Teams : Collaborate with global teams to escalate, document, and resolve more complex issues. Ensure alignment with global IT standards, processes, and SLAs.
  • Specialized Technical Areas : Liaise with vendors for issue resolution, provide incident management, and basic troubleshooting for software and network issues.

Requirements :

  • Bachelor's degree in Computer Science or related field.
  • 3+ years of experience in IT support or related field.
  • Proficiency in troubleshooting hardware and software issues.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

    • What We Offer :

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
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    It Support Specialist • Madrid, ES