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Field Service Engineer

Thermo Fisher ScientificBarcelona, Cataluña, España

Hace 8 días

Descripción del trabajo

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Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.).

Work Schedule

Standard (Mon-Fri).

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. With over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy, resources, and tools they need to take science a step beyond.

Role Responsibilities

Responsible for delivering all Service activities on MOLECULAR products, including Installation, Repairs, Maintenance Services, Validation Services, Depot Repair, Hot Lines, etc., aiming to :

Achieve customer satisfaction and loyalty
Ensure high first-time fix rates and low mean time to repair
Minimize repeated call rates

Meet Service Targets related to Bookings, Revenues, Service Profit, and Overhead Cost while following internal rules and processes.

Main Activities / Responsibilities

Perform activities in line with internal rules and customer regulations.

Provide responsive telephone support, diagnostics, and on-site services, using TMO instruments. Promote our contract products (80%).

Maintain professional relationships with customers, address issues promptly, and follow ethical business conduct.

Manage company assets such as Car Stock / Inventory, Tools, Software, Company Car, Manuals, etc.

Coordinate work schedules with relevant partners for service planning and scheduling.

Align all activities at the customer site with TMO and communicate important customer information to other TMO departments.

Minimum Requirements / Qualifications

Background in Electronics, Chemistry, Engineering, or related fields.

2-5 years experience servicing analytical equipment or equivalent application specialist experience.

Strong problem-solving skills.

Good communication skills across all levels and regions.

Ability to handle multiple tasks with different priorities.

Non-Negotiable Hiring Criteria

Driving License.

Willingness to travel (50%), mainly within the region, with potential international travel across Europe, EMEA, and the US for training or calls.

Good English skills.

Additional Details

Employment type : Full-time

Job function : Training, Consulting, and Customer Service

Industries : Pharmaceutical Manufacturing and Biotechnology Research

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Field Service Engineer • Barcelona, Cataluña, España