B2b Dealer Growth Specialist

Job TitleThe primary goal of this position is to boost the profitability of our assigned Multibrand dealers across EMEA, making their business relationship easier and fostering a professional bond that will allow us to create a long-term partnership.As a key member of the team responsible for the dealers portfolio, you will play a vital role in implementing and improving the ADVENTURE SPORTS GROUP EUROPE service model. For this, you will have access to necessary information tools, media, support, and direction to meet the dealers' expectations.Key responsibilities include verifying and confirming the order book of your assigned dealers at the level of product availability and discounts, ensuring efficient on-time in-full delivery of products, and reporting on appropriate performance indicators.To be successful in this role, it is essential to possess a clear vocation for customer service, proactivity in relating all aspects that affect a dealer beyond an order, adaptability to change ways of working, enthusiasm for learning, and empathy to create and cultivate social relationships.Our company provides continuous training and coaching to support your growth, along with regular meetings with managers and the rest of the team to develop action plans.This position reports to the Customer Success Manager and offers the flexibility to work from home or from our office.Key Responsibilities :

• Manage a portfolio of Multibrand dealers across EMEA.- Management of the Orderbook for the assigned dealers Portfolio.- Ensure customer satisfaction through high-quality service.- Manage operational relationships with dealers and Sales Teams.- Data analysis and statistics.- Perform the order entry process into the SAP system (ERP).- Tracking and follow-up of orders, liaising with the warehouse.- Deal with any operational issue (refusals, returns, warranties, etc.).- Be able to take accurate and concise information.- Prepare and maintain customer order database.- Deal with dealers and sales queries quickly and effectively.- Proforma process managementRequirementsWe are looking for candidates with the following skills and qualifications :
• Fluent English.- Customer Service experience in fast-moving consumer goods industry or Retail / Fashion / Sports.- SAP, Salesforce, Excel knowledge.- Used to work with specific platforms / Vendors Centrals.- Used to work with EDI environment.- Digital and data orientation :

Data consolidation, analysis, and processing.- Sales techniques and logistics management.- Proactivity in suggestions, rigor, and adaptability.- Cross-functional working teams.What We OfferA dynamic and challenging work environment, opportunities for growth and development, and a chance to make a real impact in the success of our customers.