Junior Customer Retention Manager (Native English Speaker)

Join to apply for the Junior Customer Retention Manager (Native English Speaker) role at GoStudent

Join to apply for the Junior Customer Retention Manager (Native English Speaker) role at GoStudent

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The Role in a Snapshot

Are you passionate about turning challenges into opportunities and making a direct impact on business success? Do you thrive in a fast-paced, problem-solving environment where you can help customers find the best solution for their needs? As a

The Role in a Snapshot

Are you passionate about turning challenges into opportunities and making a direct impact on business success? Do you thrive in a fast-paced, problem-solving environment where you can help customers find the best solution for their needs? As a Junior Customer Retention Manager , you will play a key role in reducing churn and driving revenue , ensuring that customers stay engaged and satisfied with our services. If you love negotiation, relationship-building, and strategic problem-solving , this is the role for you!

Location : Madrid (hybrid)

Your role in our mission :

• Optimize customer retention – Ensure that existing customers with the highest churn risk stay engaged and excited about GoStudent.
• Consulting & support – Provide guidance to parents and students, address their needs, and ensure they get the most out of our learning solutions.
• Handling objections & driving referrals – Confidently address objections, develop effective strategies, and actively encourage referrals.
• Proactive communication & solution-finding – Reach out to customers proactively, identify challenges, and find empathetic and goal-oriented solutions.

What will you bring :

Your future : This role is your stepping stone into the world of Customer Success and customer retention. With your contribution, you actively shape the future of our customer satisfaction!

Our way to develop your full potential :

Openness Statement

We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent : do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.

Want to find out more? Then visit our career page “who we are”!

If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now!

Please upload your CV in PDF format, preferably in English as DOC format may not be supported.

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