Engineering Manager

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.

The Opportunity

We’re looking for an Engineering Manager with Scrum expertise to join our growing technology organization. This is a people-first leadership role where you’ll empower cross-functional teams, champion agile ways of working, and foster a culture of collaboration and psychological safety.

In this role, you’ll help teams thrive—facilitating agile ceremonies, removing roadblocks, mentoring engineers, and partnering with product and design leaders to shape meaningful outcomes. It’s an opportunity to blend delivery excellence with servant leadership to help your teams do their best work.

The Team

You’ll join a vibrant and collaborative engineering organization where teams are made up of talented engineers, designers, and product managers across multiple time zones. We care about the how as much as the what, and we work closely together to build a culture of trust, inclusion, and continuous improvement.

What We’re Looking For

Extensive experience as a Scrum Master, Agile Coach, or Engineering Manager in a SaaS or product-led environment

A strong track record of coaching, mentoring, and supporting engineers across experience levels

In-depth understanding of agile methodologies, with an emphasis on empowerment and continuous delivery

A technical background or previous hands-on engineering experience is a strong plus

Passion for building psychologically safe, high-trust team environments

Excellent facilitation and communication skills across technical and non-technical audiences

Commitment to inclusive hiring, development, and collaboration practices

A data-informed mindset and the ability to balance delivery with team well-being

Confidence navigating ambiguity and organizational change with optimism and clarity

Don’t meet every single requirement but excited about the role?

We encourage you to apply! Research shows that some people are less likely to apply unless they meet 100% of the criteria, but you may be just the right candidate for this or other roles. Diverse perspectives make us better, and we’re committed to building a team that represents a variety of backgrounds, skills, and experiences.

Application Process

• Meet with a Recruiter
• Meet the Hiring Manager
• Participate in a Skill Interview and Stakeholder Interview
• Offer Stage

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

About Us

What we're creating is a window to help organizations see the world from another point of view—a way to feel what others are feeling.

At UserTesting, we believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people's perspectives.

We’re leading a movement for empathy. This means shifting from only seeing business-as-numbers to seeing business for people. This empowers us to bring our authentic selves to work every day, and drives everyone at UserTesting.

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