It Engineer? Production Applications Support Specialist (L2)

PLEASE SEND YOUR CV TO IT ENGINEER ? PRODUCTION APPLICATIONS SUPPORT SPECIALIST (L2) MANAGE SUPPORT TICKETS RELATED TO PRODUCTION APPLICATIONS. PROVIDE ADVANCED TECHNICAL SUPPORT (LEVEL 2) TO USERS AND SYSTEMS, RESOLVING PRODUCTION APPLICATION ISSUES. REPLICATE AND DOCUMENT ERRORS FOR ESCALATION TO DEVELOPMENT TEAMS, SYSTEM VENDORS, OR MANUFACTURERS WHEN NEEDED. COLLABORATE WITH DEVELOPMENT, DATABASE, INFRASTRUCTURE, AND OTHER SUPPORT TEAMS TO RESOLVE COMPLEX PROBLEMS. SUPPORT THE IMPLEMENTATION OF UPDATES, PATCHES, AND NEW FEATURES. CREATE AND MAINTAIN TECHNICAL MANUALS, USER GUIDES, AND PROCESS DOCUMENTATION. TRAIN END-USERS AND LEVEL 1 SUPPORT TEAMS. PROPOSE IMPROVEMENTS TO SUPPORT PROCESSES AND USER EXPERIENCE. PARTICIPATE IN IMPLEMENTING SUPPORT AND MONITORING TOOLS. GENERATE ROUTINE REPORTS. PERFORM SYSTEM REVIEWS (GMP SYSTEMS). MAINTAIN REGULAR CONTACT AND COOPERATION WITH APPLICATION AND SOLUTION PROVIDERS. PROVIDE CROSS-FUNCTIONAL IT SUPPORT TO OTHER DEPARTMENTS. SPECIFIC SKILLS :

KNOWLEDGE OF DATABASES AND QUERY LANGUAGES (SQL, ETC.). FAMILIARITY WITH OS (WINDOWS / LINUX) AND NETWORKING. PROFICIENCY IN MONITORING / TICKETING TOOLS (SERVICENOW, JIRA, ZENDESK, ETC.). KNOWLEDGE OF API / WEB SERVICE INTEGRATION / FAMILIARITY WITH SUPPORT AUTOMATION TOOLS. REQUIRED TRAINING :

PREFERRED :

BACHELOR?S DEGREE OR EQUIVALENT IN COMPUTER SCIENCE, TELECOMMUNICATIONS, AND ENGINEERING. REQUIRED EXPERIENCE :

2?5 YEARS OF TECHNICAL SUPPORT (APPLICATIONS / SYSTEMS). EXPERIENCE SUPPORTING ENTERPRISE APPLICATIONS / PRIOR EXPERIENCE IN LEVEL 1 OR 2 SUPPORT ROLES. EXPERIENCE IN PHARMA OR SIMILAR INDUSTRIES + DIGITALIZATION PROJECTS. LANGUAGE SKILLS :

HIGH ENGLISH AND SPANISH. SALARY :

30.000¤-40.000¤ GROSS / YEAR, COMMENSURATE WITH EXPERIENCE. WORKING HOURS. 40 / WEEK. 08 :

30H-17 :

30H. PUBLIC HOLIDAY WORK AS REQUIRED BY CLIENT NEEDS. ADDITIONAL DUTIES :

ON-CALL SHIFTS AND TRAVELS TO EUROPE. TRAVEL-RELATED COSTS TO OTHER SITES THAN PRIMARY ASSIGNED LOCATION WILL BE COVERED / REIMBURSED ADDITIONALLY. ADDITIONAL COMPENSATION FOR ON-CALL SHIFTS, PUBLIC HOLIDAY WORK, AND OVERTIME. PLEASE SEND YOUR CV TO de contacto :

CÓDIGO DE OFERTA :

092025013306 Carta + CV al Consejero EURES