Customer Success Manager,-Digital Success

Customer Success Manager - Digital Success

Madrid

EUR 35.000 - 65.000

At Board, we help enterprises plan smarter, drive outcomes, and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our product with enterprise planning agility in mind and the passionate care of our people as our main driver.

We believe every colleague brings unique value. We collaborate openly to deliver results, celebrate shared success, innovate, and embrace a growth mindset to aim higher every day.

Are you passionate about finding solutions to improve customers' lives? Are you detail-oriented yet capable of high-level communication? Do you have the systematic approach and expertise to align internal, external, and partner organizations through the customer journey? If so, keep reading.

Board seeks a dynamic candidate with proven low touch / tech touch customer success experience, adept at using technology to guide customers, enhance adoption, minimize churn, and turn customers into product champions. As a Customer Success Manager, Digital Success, you will leverage tools like Board Customer Community and Academy to automate and improve customer experience and health scores, working with teams to enhance automation within the digital CS portfolio.

This is a unique opportunity to join a highly visible, fast-scaling SaaS cloud company.

Responsibilities :

• Maintain consistent digital interactions, providing support and assistance.
• Utilize software tools to update customer records and facilitate communication.
• Develop and execute customer engagement plans to retain and expand accounts.
• Create resources like deployment toolkits to support customer success.
• Implement automation to improve efficiency and satisfaction.
• Design and implement processes, workflows, and automation to enhance internal efficiency and customer value.
• Collaborate with cross-functional teams to meet renewal and upsell targets.
• Support partner collaborations to ensure customer success.
• Analyze customer data to identify trends and recommend improvements.
• Execute digital strategies to achieve measurable results, empowering customer-facing teams.
• Manage and maintain digital tools, promoting process improvements.
• Work with leadership to refine customer journey mapping and automation strategies.

Join us at Board and be part of a fast-growing SaaS company, dedicated to innovation and customer success.

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