Project Analyst - Change Management

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

The EMEA Merchant Acquisition Sales and Client Management organization is a team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in all European Markets.

As an European hub based in our new European Head office we offer a rewarding package and the opportunity to work at one of Spains premier employer brands.

This is an excellent opportunity for an individual to gain deep understanding and lead lasting and significant change in the EMEA Telesales & Client Manager organization.

The successful candidate for this role will focus on supporting Sales & Client Manager teams on various and diverse projects to enhance performance and results throughout the business unit as well as support leadership and other teams on developing and delivering internal initiatives.

How will you make an impact in this role

• Assist all teams in project management and business development
• Collaborate on audit governance and compliance projects
• Support the team on sales initiatives and plans
• Understand identify evaluate and document key risks and controls
• Document map and track processes and procedures
• Design Develop and Deliver Change projects to close gaps and process enhancements across the organization

Minimum Qualifications

Structured organized and strong procedural and change management skills

Native or very high level of Spanish and English (verbal and written)

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally :

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

Required Experience :

Key Skills

Active Directory,Customer Service,End user,Access Points,Deskside Support,Windows,SCCM,Troubleshoot,User Accounts,Desktop,PC,Backup,Setup,hardware,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1