Our Client
New Balance : Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide.
We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience."
What’s your Mission?
- Collaborate effectively : Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
- Customer-centric approach : Empathize with customer needs, analyse their issues, and provide personalized solutions.
- Omnichannel support : Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
- Product expertise : Develop a deep understanding of our client's products and services.
- Become a New Balance expert : Gain in-depth knowledge of the New Balance brand and its offerings.
- Brand advocacy : Embody our company values and act as a brand ambassador in all interactions.
Requirements
Your Experience, Our Future
Fluency in Dutch : Demonstrated by exceptional grammar and spelling.Advanced English Proficiency : Excellent written and spoken English communication.Customer Service Enthusiast : Possess a genuine passion for delivering exceptional customer service.Empathetic Communication : Ability to handle sensitive calls with empathy and understanding.Strong Administrative Skills : Meticulous attention to detail and strong administrative skills.Proactive Problem-Solver : A professional outlook and proactive approach to problem resolution.Benefits
Your Benefits Package
Start Date : September 2025Hours : 39 hours / weekWork Schedule : Monday to Friday from 11 : 00 am to 8 : 00 pmSalary : €19,800 gross per yearHolidays : 24 working holidays / 2 accrued days per monthWork Model : Hybrid (6 days per month at the office)Training : Monday to Friday from 10 : 00 am to 7 : 00 pmOffice Location : Barcelona (La Sagrera)Additional Perks :
Career Growth : Ongoing training and development.Well-being Support : Confidential counselling and resources.Perks & Discounts : Exclusive offers and rewards.Health Benefits : Discounted health insurance.Skill Development : LinkedIn learning and certifications.Referral Program : Bring a friend and get a referral bonus.