Salesforce Solutions Architect

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in leveraging technology for marketing and fostering unique customer relationships, primarily focusing on innovation. We are seeking a Solutions Architect.

Responsibilities :

• Gain industry and market expertise through participation in various projects to provide benchmarking insights to clients.
• Maintain a broad understanding of the sector and industry to contribute to achieving business objectives with tailored products and services.
• Analyze, estimate, and develop proposals to support the sales team.
• Identify when to involve professionals from other service lines or specialized areas to strengthen client advisory.
• Implement mechanisms to identify and manage commercial risks during presales.
• Analyze and communicate risks before project initiation to Operations.
• Participate directly in delivering services for complex and risky projects, coordinating with Operations.
• Develop new methodologies within their area to impact work and outcomes positively.
• Establish and execute communication strategies to ensure team clarity on objectives.
• Develop and manage team talent, utilizing tools to enhance management and organizational objectives.
• Conduct logical analysis, problem identification, and interpret meaningful information to resolve obstacles within the team.
• Support, motivate, and encourage team members to foster commitment and alignment with organizational goals.

Experience and Skills :

What We Offer :

About Us :

Omega CRM, a Merkle company, specializes in accelerating Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of the dentsu group and in partnership with Merkle, we are Spain’s largest Customer Experience Management (CXM) agency, with over 23 years of experience, a diverse team of 580+ professionals, and a strong presence in the Salesforce ecosystem. We serve industries such as Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Our client satisfaction rating is 4.9 / 5, and we have received awards including Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). We believe in growth through our people, guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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