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My team is shaping the future of IoT security.
Technical Consultant
In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure solutions for billions of people around the globe. At Giesecke+Devrient, you will play a key role in realizing the digital transformation.
Giesecke+Devrient is a global company that offers security technologies, both in the physical and digital world. Every day, billions of people benefit from G+D innovations in their personal and business lives. We develop, manufacture, and distribute products and solutions for the safeguarding of payment processes, identities, connectivity, and data.
At G+D Mobile Security , a world leader in secure telecommunications systems, we are looking for a Technical Consultant in the Digital Offering Connectivity product line .
The Role
- The Solution SME job is a customer focused, technical job to initiate and develop relationships with customers and work as an architectural expert in customer engagements.
- The Solution SME is responsible for the solution description and statement of work towards the customer, setting the design of the solution and keeping track of service changes from sales throughout project execution to service delivery, and also drives change requests.
- Solution SME provides technical expertise and works closely with Solution Sales Managers in pre-sales and sales of services, and with Customer Service Managers in post-sales.
The Tasks
Provide technical competence in pre- and post-sales by translating customer requirements and describing technical solutions, selecting and combining own and 3rd party products and services and defining additions to build individual customer solutionTranslate customer problems into detailed technical architecture and interfaces to be covered by G+D products and servicesCreate solution description, including design, specification and documentation of technical solution comprising hardware, software and 3rd party services with support from the Solution Sales ManagerTechnical and architectural assessment of customer requirements vs. solution portfolioCreate change requests on existing and new customers with service architecture and technical competenceDesign and maintain customer solution based on standard portfolio of new and existing opportunitiesAct upon the input provided by Regional Head Service & Solution Sales in regards to customer requirements around solutions, products and servicesConduct technical workshops, present technical solutions / use cases and perform training and consulting services with customers in collaboration with Solution Sales Managers and Customer Service ManagersComplete DCT product and services component list including costing, definition and scoping of customizationsEngagement and trust-building with relevant technical stakeholders from customer during solution scoping and designComplete the technical SOC in collaboration with Solution Expert and Product Manager in Mobile SecurityCosting for customizations in collaboration with Product Management, R&D and Service OperationsSupport to and interaction with other jobs an functionsYour Education & Experience
University degree in engineering or related technical fieldMinimum of 3 years of experience with service software solutions within the B2B segmentExperience in R&D, IT and / or related engineering fieldIT, Telecommunications and / or Payment industry experienceSolution Architecture and solution scoping experienceExperience of writing customer proposals and reports and be proficient in technical dealings with customers on the phone and in meetingExperience with working across different culturesPreferably experience with frequent customer contact and interaction3+ years wireless (GSM) communications smart card And - Or Cellular Network 3G / 4G / 5GNR experience – highly preferredExperience working on cellular data plans with MNOs / MVNOs– highly preferredYour Skills
Deep understanding of complex software solutionsUnderstanding of IT, cloud technologies and security information systemsKnowledge in mobile networks, authentication platforms, secure domains, data generation, TSM and OEMsAdvanced technical skillset in the Solution Sales area, e.g. cloud computing and open stackService and solution sales knowledgeService specific knowledgeKnowledge of IT and solution architectureUnderstanding of ITIL processes and Service ManagementData analytics , Machine Learning Artificial Intelligence knowledge highly preferredAWS and Azure Cloud – AWS certified Architect knowledge is highly recommendedVirtualization, Containers and Orchestration Services (Dockers, Kubernetes, VMWare, Openstack, Openshift)IoT and data transfer protocol knowledge such as MQTT, LWM2M, HTTPs, SMPP, SFTP, Diameter, SS7Familiarity with main development / scripting languages : Python, PHP, Java, C, C++, Bash, PL / SQL.Basic knowledge of quantum computing preferredBasic understanding of the entire development process. Advanced understanding of the sales processAccustomed to work with short deadlines in customer engagementsAbility to present technical information in a pedagogical mannerService orientated selling approachCustomer and service orientationDrive for self-learning and improvementAbility to adapt to changesAbility to follow given processes, procedures and work instructionsStrong verbal and written communications skills, listening and teamwork skillsFluent written and spoken EnglishWhat’s great about working with us :
Culture and diversity : Join a people oriented environment with different nationalities and a great team spirit, flat hierarchies (everyone speaks to everyone). Equal Opportunity Employer and LGBT+ friendly.Global Collaboration : Work collaboratively with stakeholders around the globe.Career Development : Benefit from continuous training, coaching, and talent development programs.Own canteen : take a break with our breakfast and lunch service : chose between a wild range of menus, salad desk, and sandwiches service. Nicely prices!Work-Life Balance : Flexible working hours with the option for remote work (M-Th 8.30 – 17.30 and Fri 8.30 – 15.30; 3 days of remote work).We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.
We are looking forward to receiving your application!
Giesecke + Devrient Mobile Security TCD Iberia S.L.
J-18808-Ljbffr
