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IT SERVICE DESK ANALYST / TEMPORARY POSITION

IT SERVICE DESK ANALYST / TEMPORARY POSITION

ManpowerGroupbarcelona, España
Hace más de 30 días
Descripción del trabajo

IT SERVICE DESK ANALYST / TEMPORARY POSITION

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Psychologist / Human Resources / IT recruitment / Onboarding and Training / Change management

Are you ready to take on a new IT challenge in a global company that values collaboration, growth, and innovation?

One of our international clients, a well-established specialty insurance group with a presence across Europe and the U.S., is looking for an IT Service Desk Analyst to join their Barcelona office on a temporary basis. With a culture rooted in excellence and a strong focus on employee development, this is an opportunity to work in a dynamic environment and make a real impact from day one.

What’s in it for you?

  • Be part of a European IT team with members across Spain, the UK, France, Germany, and Luxembourg.
  • Gain experience in a collaborative, high-performance environment that blends technical support with exceptional customer service.
  • Work with a business that empowers its people and provides support to grow their careers.

As a 1st Line End User Support Analyst, you’ll be the first point of contact for IT-related issues, providing remote and on-site support to ensure smooth and effective service across the organization. Your role will be essential in solving technical challenges, maintaining SLAs, and contributing to continuous improvement in service delivery.

  • Manage your ticket queue efficiently and ensure timely resolution of issues.
  • Provide 1st and 2nd line remote support and onsite hardware assistance.
  • Collaborate with 2nd and 3rd line support teams to ensure swift escalation and resolution of more complex issues.
  • Follow ITIL best practices across incident, request, and problem management.
  • Occasionally support users outside of standard working hours when required.
  • Contribute to increasing the first-call resolution rate.
  • Previous experience in 1st line IT support and customer service.
  • Good understanding of desktop hardware and troubleshooting.
  • Fluent in English and Spanish (spoken and written).
  • Familiarity with ITIL processes and service management tools.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively in a geographically distributed team.
  • Flexible and proactive approach to problem-solving.
  • Willingness to travel occasionally to other company sites.

    • Shift pattern between 08 : 30–19 : 00 (Mon–Thu) and 08 : 00–17 : 00 (Fri), local time. Some out-of-hours support may be required.

    Seniority level

    Seniority level

    Associate

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Consulting

    IT Services and IT Consulting

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    Service Desk Analyst • barcelona, España