Job Description
We are seeking a skilled Luxury Hotel Operations Leader to oversee the day-to-day operations of our hotel. The successful candidate will have impeccable attention to detail and a passion for delivering exceptional guest experiences.
The ideal candidate will be responsible for managing all aspects of hotel operations, including front-of-house services, guest relations, and revenue management.
Key Responsibilities :
- Oversee Daily Hotel Operations : Ensure a seamless and luxury-caliber guest experience by overseeing all daily hotel operations.
- Strong Focus on Guest Experience : Personalize service and focus on guest satisfaction.
- Leadership Role : Be a visible leader on property, attending to VIP guests and ensuring personalized service.
- Budgeting and Resource Allocation : Take ownership of budgeting and resource allocation; support in revenue forecasting and strategic pricing.
- Revenue Management : Engage in revenue management efforts and negotiate key commercial agreements.
- Service Excellence : Drive service excellence and continuous improvement through guest feedback and data analysis.
- Brand Representation : Represent the hotel within the local hospitality and luxury network.
Candidate Profile :
Hotel Operations Background : Currently working as a Rooms Manager, Rooms Division Director, or similar operational leadership role in a luxury boutique hotel.Market Knowledge : Familiar with the Madrid market (or alternatively, experience in urban hotels in Barcelona).Front-of-House Operations : Strong understanding of front-of-house operations and guest journey mapping.Urban Hotels : Experience in urban, independently operated hotels with high standards of service.Revenue Management : Knowledge of revenue management and experience supporting commercial strategy.Languages : Spanish and English fluency required.Benefits :
This is an exciting opportunity to join a luxury hotel and take ownership of its operations. If you are a motivated and experienced hotel professional looking for a new challenge, please apply.