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Technical Support Specialist - MADRID

Technical Support Specialist - MADRID

Eurofirms Group | People firstMadrid, Comunidad de Madrid, España
Hace 4 días
Descripción del trabajo

At Eurofirms Services, we are looking for a Technical Support Specialist to work in a world leading multinational company in information and communication technology (ICT) infrastructure and intelligent devices.

Main Responsibilities :

  • Responsibility Offline Technical support :

Daily Technical support to Service Center

Internal technical support for pending, complaints and legal cases

Repair quality monitoring and continuous improvement

Technical onsite visit in Repair Center. (ASC).

  • Technical Support Call Center :
  • Online (Call Center) support for technical escalation, identify typical issue and create internal FAQ

    Weekly Crisis management Meeting with Online team

  • Technical and product training
  • Technical and repair training to Repair Center.

    Product training to Repair Center. and Call Center

  • Product VOC monitoring and reporting
  • Skills and Experience needed :

  • Languages required : Spanish (Native / bilingual), English (Fluent), Portuguese (Nice to have)
  • Good technical skills and interest in Consumer electronics products
  • Analytic and logic approach
  • Ability to multi-task and work under pressure
  • Preferably having experience in Technical support, Service or Training businesses
  • Conditions of the position

  • Contract Type : Indefinite whit us.
  • Location : Madrid. 100% on-site.
  • Schedule : Full time from Monday to Thursday from 09 : 30 to 18 : 30 and Friday from 09 : 30 to 16 : 00 with the breaks established by law.
  • Salary range : 21.000-33.000€ gross per annum.
  • 200 per month in restaurant card.
  • Grow and evolve with us! We always give 100% in our projects!

    Seniority level

    Seniority level

    Not Applicable

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Information Technology and Customer Service

    Industries

    Telecommunications

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    Technical Support Specialist • Madrid, Comunidad de Madrid, España