Service Engineer Mechanical

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.

Responsible for the installation, service and maintenance of GPI machinery in customer facilities. The incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer.

Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessary

Participates in the development, processing and follow up of specifications during machinery tests, debugging and start up, as well as, during the development and field testing of new carton designs

Develops and maintains productive working relationships with customers and acts professionally and proactively to resolve equipment, cartons or service-related issues

As the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as, support new business opportunities and product development projects

Maintains skill base necessary and consistent with machinery and carton technology

Provides instruction and training to customers’ staff on safety, operations, machinery maintenance and proper carton handling procedures

Prepares excellent and timely service reports, modified schematics, standard operating procedures and carton specification updates to support field initiatives and changes

Reports excellent and timely on progress of projects / assignments to all internal and external stakeholders

Conducts audits, evaluations and assessment of machine systems / performance results

Liaises with other companies / OEM’s working on common projects

4 or more years of related experience and / or formal training in equipment maintenance, repair and troubleshooting. Knowledge of packaging or similar equipment is advantageous

Technical training with graduation or education of industrial or mechanical engineering

Demonstrated ability to read electrical, mechanical engineering PLC and operator interface knowledge / experience.

Higher level of English reading, writing and speaking skills

Join us at Graphic Packaging International and be part of a team that’s shaping the future of packaging. Apply today and help us continue to deliver innovative and sustainable packaging solutions to the world’s most recognized brands.

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