Insights Manager – Aviation Operations

Join to apply for the Insights Manager – Aviation Operations role at IAG GBS

Join to apply for the Insights Manager – Aviation Operations role at IAG GBS

We are a part of International Airlines Group, one of the world's leading airline groups flying to over 270 destinations and carrying more than 100 million passengers each year.

We provide a plug and play platform of scalable, best in class procurement, finance and IT business services to Aer Lingus, British Airways, IAG, IAG Cargo, IAG Loyalty, Iberia, Iberia Express, LEVEL andVueling.

We combine functional expertise with a strong focus on customer service to make our Group stronger, more efficient, more competitive.

Job Description

We are seeking a highly skilled and detail-oriented Insights Manager to lead the delivery of data-driven insights within the aviation operations domain. This role will primarily support the operations and strategy divisions of the Group, focusing on areas such as flight scheduling, network performance, crew management, aircraft utilization, and operational efficiency. The Insights Manager will collaborate with a team of data analysts and serve as a key liaison between the data department and aviation operations stakeholders, ensuring projects are aligned with strategic business objectives.

Key Responsibilities

Insights Generation & Business Support

• Partner with operations and strategy teams to understand operational goals and provide analytical solutions that drive efficiency, optimize scheduling, improve fleet utilization, and enhance customer experience
• Analyze key aviation metrics such as on-time performance, load factors, operational costs, crew productivity, and network efficiency using both internal and external data sources
• Develop and deliver actionable insights on flight performance, optimization, and operational challenges to support decision-making across the business
• Summarize and distill operational trends, performance, and opportunities, producing high-quality reports and presenting insights to senior leadership
• Oversee the creation and maintenance of dashboards, forecasting models, and recurring performance reports focused on key aviation operations and performance indicators
• Ensure the accuracy, consistency, and alignment of data across departments, particularly in relation to operational data integration with commercial KPIs

Stakeholder Engagement & Strategic Coordination

Qualifications

Required

Preferred

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Consulting, General Business, and Project Management

Industries

Airlines and Aviation

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