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Support Agent with English
InetumAlicante, Comunitat Valenciana, SpainHace más de 30 días
Descripción del trabajoGain knowledge of the different application to be able to replicate in testing environment. Guide and assist the user throughout the process. Proactively investigate the issues before seeking technical support Incident Management : Willing to acquire a deep knowledge of the applications. Showing proactivity and flexibility to support the other team members and be part of the backup process. Experience in Agile methodology. Attend regular meetings. Knowledge of Service Now (or any ticketing tool). Any extra tools knowledge is welcome (PowerBi Jira).
We are looking for a Support Agent with good level of English to work for an important international automotive client in Inetum Alicante.
Stable project that allows remote working.
Qualifications :
- Proficient in English.
- Good communication skills to support multiple stakeholders.
- Good analytical skills :
Gather all relevant information to understand the users issue.
Ensure close followup of tickets (Providing regular feedback).
Remote Work : Employment Type :
Fulltime
Key Skills
Gems Jewellery,General Services,Account Development,Animation,Customer Care Service,Blackberry
Experience : years
Vacancy : 1
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Support Agent English • Alicante, Comunitat Valenciana, Spain