Italian Speaking Customer Service Representative - Google Ads Products
Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere
Responsibilities
- Provide frontline service to customers and route their calls to the appropriate department
- Answer customer queries in a friendly and efficient manner
- Ensure all KPIs are met
- Perform duties in compliance with policies and procedures
- Develop and maintain knowledge of our products
Requirements
Native level of ItalianFluent in English, both speaking and writingAt least 2 years of customer service experience, preferably in a similar industryExcellent customer focus and ability to meet tight deadlinesIT literate; Salesforce knowledge is a plusGood time management and telephone etiquetteProfessional written and verbal communication skillsProactive with minimal supervisionFull-time contract (Monday to Friday, 9 : 00 to 18 : 00)Salary : €18,978.62 gross / yearOne week of initial trainingReferral program with bonuses up to €2,000Supportive coaching for personal and professional growthEmployment with a leading contact center providerGreat work environment and social activitiesInternational, business casual atmospherePermanent contract and competitive benefitsTP values diversity, equity, and inclusion. We embrace employees of all backgrounds and do not discriminate based on gender, race, religion, age, or other differences.
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