Head of Ops - Spain

HappyRobot is a platform to build and deploy AI workers that automate communication. See a demo

Our AI workers connect to any system or data source to handle phone calls, email, messages…

We target the logistics industry which relies heavily on communication to book, check on, & pay for freight. Primarily working with freight brokers, 3PLs, freight forwarders, shippers, warehouses, & other supply chain enterprises and tech startups.

We raised a Series A round from a16z and YC and we’re growing very fast .

We're looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something great—ready to embrace the challenge, push limits, and thrive in a fast-paced, high-intensity environment.

Role Overview

We are looking for a highly driven Chief of Staff in Europe to support our leadership team during a pivotal stage of growth at HappyRobot. In this role, you will act as a strategic right hand to the leadership team, driving high-priority initiatives, optimizing cross-functional execution, and ensuring operational excellence.

What You’ll Do

Strategic Planning & Execution – Partner with leadership to define regional priorities, structure operational plans, and track execution across functions.

Business Performance Management – Design and lead business reviews, performance tracking systems, and dashboards that surface insights and drive action.

Project Management – Own the execution of key cross-functional initiatives, ensuring accountability, timelines, and results across teams.

Operational Efficiency – Identify gaps or inefficiencies in processes and implement scalable improvements to help our teams move faster.

Stakeholder Alignment – Coordinate with global leadership and internal teams to align European initiatives with company-wide goals.

Ad Hoc Strategic Analysis – Conduct deep dives into new markets, competitors, and business opportunities to support data-informed decisions.

New Market Strategy – Support the evaluation, planning, and operational setup of new market entries or expansions within Europe.

Board & Investor Readiness – Support the preparation of materials for board meetings, investor updates and fundraising.

Must have

4+ years of experience at a top-tier strategy consulting firm, investment bank, or high-growth startup in a strategic / operational role.

Proven ability to manage complex projects and cross-functional stakeholders.

Strong analytical and structured problem-solving skills with exceptional attention to detail.

Executive-level communication skills, both written and verbal.

High EQ and ability to influence without authority across senior teams.

Comfort in ambiguity with a bias for action and ownership.

Experience working in or with European markets.

Fluent in English; other European languages are a plus.

Opportunity to work at a high-growth AI startup , backed by top investors.

Fast Growth - Backed by a16z and YC , on track for double-digit ARR .

Ownership & Autonomy - Take full ownership of projects and ship fast.

Top-Tier Compensation - Competitive salary + equity in a high-growth startup.

Work With the Best - Join a world-class team of engineers and builders.

The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller.

By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer.

In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data.

If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through subject to the GDPR.

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