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Danish-Speaking Technical Support Advisor Malaga,Spain

Danish-Speaking Technical Support Advisor Malaga,Spain

Cross Border TalentsMálaga, Spain
Hace 17 días
Descripción del trabajo

Are you a Danish speaker with a passion for IT and customer support? Join a leading multinational BPO technology company in the beautiful city of Malaga !

Why Join us?

  • Work in an international and multicultural team
  • Career growth opportunities with specialized training
  • Competitive salary and benefits package
  • Fully paid training on company procedures and technology
  • Office located in the heart of Malaga

Responsibilities :

  • Provide 1st-level IT support via phone, email, chat, and self-service portal
  • Assist employees with system operations and troubleshooting
  • Perform root cause analysis and resolve technical issues remotely
  • Monitor and categorize IT tickets in the ITSM system
  • Use internal knowledge databases for efficient issue resolution
  • Collaborate with 2nd-level support teams and external providers

    • Requirements :

  • Fluent in Danish (C1 / C2 level) both written and spoken
  • Good command of English (B2 level)
  • Experience in 1st or 2nd level IT support , ideally in a large company environment
  • Strong knowledge of Windows 10, Office 365, MS Teams
  • Familiarity with ITSM ticketing systems (ServiceNow preferred)
  • Analytical mindset and problem-solving skills
  • High customer service orientation and attention to detail
  • Willingness to learn and develop technical skills

    • What We Offer :

  • Competitive salary based on experience and performance
  • Full paid training on company tools and processes
  • Career development programs and specialized courses
  • Friendly and dynamic work environment
  • Guidance and support for career growth
  • Work schedule : Monday to Sunday, 09 : 00 AM - 06 : 00 PM (39 hours per week)
  • Office in central Malaga

    • Why Malaga?

  • Warm Mediterranean climate and stunning beaches
  • Affordable cost of living and high quality of life
  • Thriving expat community and international atmosphere
  • Rich culture, history, and vibrant social scene

    • Interested? Apply today and become part of our team!

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    Technical Support • Málaga, Spain