Senior D365 consultant- CRM

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.

The Dynamics CRM Senior Consultant is a core team member of KPMG’s customer delivery of Microsoft Dynamics 365 centred solutions. The Senior Consultant will be involved in business processes and solution design, and will be hands-on in configuring and customizing the implementation of Dynamics CRM solutions, working with both onshore and offshore development teams.

Work Type : Hybrid | Job Type : Full-time, Permanent

Relocation : VISA & Relocation Package Included

• A University graduate with relevant degree within a computing or business discipline
• Strong functional knowledge and understanding of Microsoft D365 CE covering a wide spectrum of industries and sectors
• At least 8+ years of hands-on proven functional experience in D365 CE configuration, standard workflows, dashboards, forms & views customizations, report development
• Detailed knowledge and understanding of all modules within D365 CE including Sales, Marketing, Customer Service & Field Services
• Working knowledge of the Power Platform (Power Apps, Power Automate, Power BI)
• Good understanding of Dataverse including customizations and development of Business Data Models for different solutions
• Good understanding of Microsoft Dynamics CRM Accelerators, industry templates, and add-ons
• A proven track record of successful implementation & maintenance of solutions within large client companies, preferably across various industries (Healthcare, Education, Banking, Manufacturing, etc.)
• Experience in consultancy roles in software delivery
• Experience in a delivery-oriented IT environment using waterfall, agile, and DevOps methodologies
• Adept at Business Requirement Analysis
• Experience supporting pre-sales activities is an advantage
• Project documentation experience, especially for work packages to be implemented by offshore teams

The senior consultant will serve as a techno-functional lead to analyze, design, develop, test, maintain, and support applications developed using D365 CE, working closely with client teams and business stakeholders.

Additional responsibilities include supporting practice and business development activities such as pre-sales, recruitment, mentoring juniors, sharing knowledge, and initiatives. The role also involves ensuring timely completion of internal processes and mandatory training, representing the client’s Microsoft Business Solutions team professionally, and performing project responsibilities related to team leadership, client interaction, and governance.

The candidate will organize, manage, and document workshops, meetings, and requirements sessions with client representatives and project stakeholders, verify customer requirements, and ensure project quality standards are met. They will proactively identify and mitigate risks, triage bugs, review work, guide team members, and support setup of DevOps systems and tools.

In addition, the role includes documenting lessons learned, providing feedback, and guiding in establishing effective development management processes.

Microsoft Business Solutions Overview

This role offers great training and development opportunities, mobility, corporate responsibility activities, a competitive salary, allowances, travel allowances, certifications, private and medical insurance for you and your family, and relocation support for you and your family.

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