Are you a Service Desk Agent seeking a new interesting challenge ?
If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for !
WHAT WILL YOU DO?
We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks :
- Provide troubleshooting and support through emails, live chat, calls in both Spanish and English Language
- Work according to procedures and perform periodic tasks in an efficient and organized manner
- Resolve incidents and service requests using ticketing tools such as ServiceNow
- Escalate issues as necessary to deliver required service level and meet or exceed customer expectation / SLAs
- Ensure established processes / systems are followed
- Friendly and polite treatment to support standard technical quieries