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Service Desk Agent

Service Desk Agent

Tata Consultancy ServicesMadrid, Community of Madrid, España
Hace 27 días
Descripción del trabajo

Are you a Service Desk Agent seeking a new interesting challenge ?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for !

WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks :

  • Provide troubleshooting and support through emails, live chat, calls in both Spanish and English Language
  • Work according to procedures and perform periodic tasks in an efficient and organized manner
  • Resolve incidents and service requests using ticketing tools such as ServiceNow
  • Escalate issues as necessary to deliver required service level and meet or exceed customer expectation / SLAs
  • Ensure established processes / systems are followed
  • Friendly and polite treatment to support standard technical quieries
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Service Desk • Madrid, Community of Madrid, España