CRM Automation Specialist

CRM Automation Specialist

Department : Marketing

Employment Type : Full Time

Location : Barcelona

Reporting To : Neus Giménez

Compensation : €2,500 - €3,000 / month

Description

Are you passionate about CRM, data-driven marketing, and automation? Then come join us and be a part of the world’s leading company in air passenger rights, improving the experience of travelers worldwide!

As a CRM Automation Specialist , you’ll be at the heart of our CRM operations, working closely with the Head of CRM and cross-functional teams. Your mission? To ensure seamless CRM performance, optimize audience segmentation, and craft high-impact automated workflows.

What you’ll do :

• Manage CRM databases, define audiences in the platform, or import them from external databases.
• Create and manage workflow rules, data validation, and approval processes for different marketing campaigns.
• Work with different stakeholders to ensure the successful delivery of our CRM marketing campaigns. brief creation, content & translation requests, quality assurance, and campaign execution. (e.g., increasing claims and subscriptions, promoting seasonal campaigns, upselling activities, etc.).
• Review and fix campaign issues.
• Track campaign performance : Monitor campaign metrics such as open rates, click-through rates, conversion rates, ROI, etc.

Ideally, you’ll bring with you :

Disclaimer : We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway).

Perks and benefits :

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