Customer Success Manager Dutch OR Nordic Language Speaker

POSP281

The Role

HubSpot is looking for a Nordic&Benelux Customer Success Manager who is interested in using creativity to solve problems build longterm relationships with businesses and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers you will find that no two of them are the same. In the morning you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword stain resistant carpet through more effective blogging. In the afternoon you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform.

This role is open in our Dublin Berlin London Paris Madrid or Ghent office or remote from anywhere in Ireland Germany UK France Spain or Belgium.

In this Role youll get to :

• Manage 150 180 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years.
• Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
• Partner with different teams at HubSpot to solve for the customer including onboarding upsell / xsell and renewals. Along the way you will get to know HubSpots software incredibly well and help your customers fully adopt the platform.
• Your daytoday is a mix of proactive and reactive work and CSMs have a lot of autonomy in managing their book of business. The proactive work includes 45 scheduled deepdive meetings per day with customers where you review their progress make strategic and tactical recommendations and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to how to questions about the software
• Promote the growth of your install base by uncovering scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth
• Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them

If youre stimulated by problem solving whether its a business or technical challenge this is the role for you.

To excel in this role you will need to have :

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you need accommodations or assistance due to a disability please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for inperson onboarding. If you join our broader Product team youll also attend other inperson events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Germany Applicants : (m / f / d) link to HubSpots Career Diversitypage here.

India Applicants : link to HubSpot Indias equal opportunity policy here.

About HubSpot

HubSpot (NYSE : HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing sales service and website management products that start free and scale to meet our customers needs at any stage of growth. Were also building a company culture that empowers people to do their best work. If that sounds like something youd like to be part of wed love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code which has more than 5M views and learn about our commitment to creating a diverse and inclusive workplace too. Thanks to the work of every employee globally HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its awardwinning culture by Great Place to Work Comparably Fortune Entrepreneur Inc. and more.

Headquartered in Cambridge Massachusetts HubSpot was founded in 2006. Today thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.

By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. HubSpots Privacy Notice explains what personal information we may process where we may process your personal information our purposes for processing your personal information and the rights you can exercise over HubSpots use of your personal information.

Required Experience :

Manager

Key Skills

Anti Money Laundering,Accounts Handling,Account Development,Account Management,Customer Support,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1