O2C Collections / AR Team Lead with English - PageGroup SSC

Great opportunity to boost your career in Finance!

At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

PageGroup was established in the UK in 1976. We're now a FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

• Lead and manage collection specialist to achieve monthly their personal and team Collection targets around Bad Debt and Cash-in amounts
• Monitor the status of our countries' accounts and balances, identify & sort out inconsistencies
• Work closely with the other O2C teams to solve invoice related disputes and accelerate payment
• Collaborate with Business in negotiations with customers
• Give and keep visibility to the Business on their portfolio's Collection status
• Where needed, support your team to prepare the litigation file for Legal procedures
• Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching
• Lead the team through the implementation of new processes, tools and best practices
• Collaborate on EMEA & global projects (reporting, training, process improvement, etc)
• Understanding of the whole O2C process
• Understanding of the legal and contractual recruitment scope
• Previous experience in a similar supervisory / managerial role
• Dynamic, organized with a methodical approach
• Good negotiation and communication skills (spoken and written)
• Ability to supervise and motivate a team
• Customer focus
• Ability to work under pressure to attain company objectives and Cash Collection KPIs
• Capable of working in several transformation projects at the same time
• Fluent and professional English is a must, any other European language is highly valued
• Experience in a multinational environment (+40 nationalities in the SSC)
• Competitive compensation and benefits package in Barcelona, various well-being activity options