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Customer Service Representative for the Portuguese Market

Customer Service Representative for the Portuguese Market

CPM InternationalBarcelona, Catalonia, ES
Hace más de 30 días
Tipo de contrato
  • Quick Apply
Descripción del trabajo

Our client

Is a global leader in household and healthcare products, dedicated to improving the lives of people everywhere. With a portfolio of iconic brands, they're committed to sustainability, innovation, and social responsibility. We're seeking passionate Customer Service Representatives to join our team and deliver exceptional experiences to our valued customers.

What’s your Mission?

  • Customer Support :  Provide top-notch support to customers through various channels (phone, email, chat, social media) by addressing inquiries, resolving issues, and offering tailored solutions.
  • Product Knowledge :  Develop a deep understanding of our product range to accurately answer questions and assist customers effectively.
  • Problem-Solving :   Analyse customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction.
  • Brand Advocacy :   Promote our brand values and foster positive customer experiences through every interaction.

Requirements

  • Language Proficiency :  Fluency in  Portuguese  with excellent written and verbal communication skills.
  • English Language Skills :   Strong English language proficiency (written and spoken).
  • Customer Focus :  A genuine passion for helping people and delivering exceptional customer service.
  • Empathy :  The ability to understand and respond to customer needs with empathy and compassion.
  • Organisational Skills :  Strong attention to detail and the ability to manage multiple tasks efficiently.
  • Problem-Solving :   A proactive approach to problem-solving and a commitment to finding innovative solutions.

    • Benefits

  • Start Date :  October 2025
  • Hours :   39 hours / week
  • Work Schedule :   Monday to Friday - 9 : 00 am to 6 : 00 pm
  • Salary : €18,095 gross per year
  • Holidays :  24 working holidays / 2 accrued days per month
  • Work Model :   Hybrid (6 days per month at the office)
  • Training : Monday to Friday - 9 : 00 am to 6 : 00 pm -  3 weeks of training
  • Office   Location :   Barcelona (La Sagrera)

    • Additional Perks :

  • Career Growth : Ongoing training and development.
  • Well-being Support : Confidential counselling and resources.
  • Perks & Discounts : Exclusive offers and rewards.
  • Health Benefits : Discounted health insurance.
  • Skill Development : LinkedIn learning and certifications.
  • Referral Program : Bring a friend and get a referral bonus.

    • Let's discuss your future at CPM International!

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    Customer Service Representative • Barcelona, Catalonia, ES