Customer Services Manager

APM Terminals

We are seeking a dynamic, experienced and process-oriented Customer Services & Customs Manager to lead the customer service and customs compliance department at our terminal. This role serves as the primary liaison between customers and internal departments, ensuring safe and exceptional service delivery, regulatory compliance, and operational excellence. The ideal candidate will have a strong background in terminal operations, customs regulations, and team leadership.

Customer Service Manager

Location : Algeciras

About APM Terminals

APM Terminals is a global leader in port and terminal operations, committed to delivering world-class services and driving innovation in logistics.

About the Role

We are seeking a dynamic and experienced Terminal Operations Manager to lead our terminal’s customer service, customs compliance, and operational excellence. This role is pivotal in ensuring seamless coordination between internal teams and external stakeholders, while upholding the highest standards of safety, efficiency, and customer satisfaction.

Key Responsibilities

• Act as the primary liaison for terminal customers, ensuring prompt and effective service delivery.
• Lead and oversee customs operations, ensuring full compliance with Temporary Storage Facility (ADT) and Authorized Economic Operator (AEO) regulations.
• Champion a strong HSSE (Health, Safety, Security & Environment) culture through regular safety talks and site walks.
• Negotiate and manage service agreements with shipping lines, customs agents, trucking companies, and port authorities.
• Resolve customer issues by collaborating with Operations, Planning, and Finance departments.
• Maintain proactive communication with clients, manage service quality, and gather feedback for continuous improvement.
• Supervise Gate and Container Freight Station (CFS) operations, ensuring procedural compliance and process optimization.
• Define, monitor, and report KPIs , analyze deviations, and implement corrective actions using Lean Methodology .
• Contribute to budget planning, invoicing, and financial performance monitoring.
• Set priorities, structure tasks, and align team goals with organizational objectives.
• Lead, coach, and develop a high-performing team, fostering a culture of learning and accountability.

Qualifications & Experience

Why Join Us?

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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