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Tutor Performance Manager

PreplyBarcelona, Cataluña, España

Hace más de 30 días

Descripción del trabajo

Join to apply for the Senior Tutor Performance Specialist role at Preply

We power people’s progress.

At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalized learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled, and it’s creating real impact. So far, 90,000 tutors have delivered over 20 million lessons to learners in more than 175 countries. Every Preply lesson sparks change, fuels ambition, and drives progress that matters.

We power people’s progress.

Meet The Team

At Preply, we take pride in having the largest and most diverse base of tutors among all online language learning platforms. Our tutors play a crucial role in our mission to unlock human potential through learning. We are constantly pushing the boundaries, conducting hundreds of AB tests, and identifying opportunities to enhance the experience for both our students and tutors.

As a member of the Supply Operations squad, you’ll join the tutor performance team which is a cross between data analysis and project management. In this role, you will play a critical part in further enhancing our learners' experience by empowering and upskilling our tutors. You will directly contribute to our commitment to unlocking human potential through learning with the help of our tutors and product.

What You’ll Be Doing

Identify opportunities to improve tutors performance and quality
Impact students experience through data analysis, UX research, and other methods
Lead the implementation of various projects aimed at enhancing tutors performance and maximising tutors earnings by collaborating with Product, Data, Supply, CRM, and other stakeholders
Create and review tutor performance and key metrics reports, and providing tailored recommendations to improve tutor performance based on the findings
Collaborate with multiple departments to gain a holistic understanding of the company's operations and contribute to cross-functional initiatives

What You Need To Succeed

Are you passionate about identifying and implementing opportunities that create an impact? Are you a natural problem solver with a love for data and deriving insights from it? Do you refuse to settle for the status quo?

Strong project and stakeholder management skills

Clear communication and cross-functional influence

Analytical fluency : (SQL, Looker) and ability to turn data into action

Outcome-orientation : Focused on real impact, not just good process

Comfort with ambiguity : Able to thrive with incomplete data or evolving priorities

Marketplace thinking : Understands supply–demand dynamics, especially tutor–student match quality

Change management intuition : Understands how to roll out changes in ways that tutors can adopt (e.g., balancing rigor with buy-in)

3–5 years experience in fast-paced environments

Nice To Have

Consulting background (especially MBB / Tier 2), or experience in marketplaces

Why You’ll Love It At Preply

An open, collaborative, dynamic and diverse culture;

A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development;

A competitive financial package with equity, leave allowance and health insurance;

Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub

Access to free mental health support platforms;

Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;

The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).

Our Principles

Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.

We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.

Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.

Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.

Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.

Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.

Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.

Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.

Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.

One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.

Diversity, Equity, and Inclusion

Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company.

Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status. Together, we are The World Class.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Strategy / Planning and Other

Industries

Education Administration Programs, E-Learning Providers, and IT Services and IT Consulting

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Tutor • Barcelona, Cataluña, España