Store Operations Manager Madrid Ortega f / m

Job Title : Store Operation Manager

The Store Operation Manager, reporting directly to the Store Director and functionally to the Country Operation Manager, is responsible for ensuring the smooth day-to-day retail operations of the store. The role focuses on facilitating sales, delivering exceptional customer service, and implementing business-driving initiatives.

Key responsibilities include :

• Stock Management & Logistics : Supervise all incoming and outgoing merchandise flows, oversee inventory management, and support ecommerce shipping.
• Process / Internal Control : Maintain SOPs related to boutique operations, staff training on policies and processes.
• Care Services (Repairs & Returns) : Oversee after-sales requests, monitor client correspondence, review reports, and train staff on care guidelines.
• Till & Cash Management : Supervise till operations and expense control.
• Store Systems Referent : Ensure proper use and training on all back-office tools, support digital projects.
• Facilities Management : Oversee supplies, maintenance, and store upkeep.

Qualifications and attributes required :

The position is based in Madrid and requires availability to work on weekends. The company emphasizes diversity, inclusion, and respect for personal data privacy.

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