Quality Assurance (QA) Specialist

San Fernando, PH

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

As a Quality Assurance (QA) Specialist, you will be responsible for ensuring the quality and reliability of products, services, or processes within the organization. Your role will involve designing, implementing, and executing quality assurance procedures, conducting tests, analyzing results, and identifying areas for improvement. You will collaborate with cross-functional teams to uphold quality standards, enhance customer satisfaction, and drive continuous improvement initiatives.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

POSITION RESPONSIBILITIES

• Develop, implement, and maintain quality assurance policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices.
• Define quality metrics, key performance indicators (KPIs), and benchmarks to measure and monitor the effectiveness of quality assurance processes.
• Plan, design, and execute quality assurance tests and inspections to evaluate products, services, or processes for defects, deviations, or non-conformities.
• Conduct functional testing, regression testing, performance testing, and usability testing to identify issues and ensure product reliability and usability.
• Document test plans, test cases, test scripts, and test results to provide comprehensive documentation of quality assurance activities and findings.
• Prepare and communicate quality assurance reports, metrics, and analysis to stakeholders, management, and project teams.
• Identify and report quality issues, deviations, and non-compliance incidents through systematic testing, analysis, and investigation.
• Collaborate with cross-functional teams to investigate root causes, implement corrective actions, and prevent recurrence of quality issues.
• Analyze quality assurance data, trends, and feedback to identify opportunities for process improvement, efficiency gains, and cost reduction.
• Implement continuous improvement initiatives, quality control measures, and corrective / preventive actions to enhance product quality and customer satisfaction.
• Provide training, guidance, and support to team members and stakeholders on quality assurance principles, methodologies, and tools.
• Promote a culture of quality, accountability, and continuous improvement throughout the organization.

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, motivated, and dedicated applicants are encouraged to apply. The ideal candidates should possess the following qualities :

Conditions of Employment

All MCI Locations

Subject to the program and location of the position

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We offer benefits such as Paid Time Off, incentives & rewards, health benefits, retirement savings, disability and life insurance, career growth opportunities, paid training, a fun work environment, and a casual dress code.

Physical Requirements

This job operates in a professional office environment. It is largely sedentary, requiring sitting / standing for long periods, using a computer and office equipment. Occasional movement and exertion of force up to 40 pounds may be required.

Reasonable Accommodation

We provide reasonable accommodations for qualified applicants or employees with disabilities, in accordance with the ADA. Please contact Human Resources for assistance.

Diversity and Equality

We embrace diversity and are committed to an inclusive, discrimination-free workplace. All employment decisions are based on merit and qualifications. We do not discriminate based on age, race, gender, disability, or other protected characteristics and adhere to all applicable laws.

About MCI (Parent Company)

MCI helps clients with CX and DX challenges through industry-leading solutions, including BPO, staff augmentation, contact center services, and IT services. Recognized for rapid growth, MCI operates multiple facilities across the US, Canada, South Africa, and the Philippines, employing over 10,000 individuals and serving more than 150 clients.

We drive modernization through digitalization, offering a broad range of tech-enabled services and fostering a culture of growth, innovation, and employee recognition.

Disclaimer

This description provides a general overview and is not exhaustive. Duties and responsibilities may change. Employment is at-will, and the employer reserves the right to revise this description at any time.

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