Servicio de atención al cliente

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Only residents in Barcelona, Spain can apply.

We are excited to announce an opening for the position of Customer Response Agent (Italian + English + Spanish) (not Call Center Agent) in an airline company.

We are looking for the following profile :

Responsibilities :

• Provide timely and proactive information during operational disruptions.
• Offer solutions and assistance to customers affected by external factors.
• Proactively suggest airport alternatives, assist with bookings, and support customer needs.
• Make courtesy calls to customers with special needs and monitor sensitive cases.
• Maintain professionalism and empathy in customer interactions.
• Collaborate with departments to ensure smooth customer experience.
• Act as liaison between customers and internal teams.
• Use CRM systems to document interactions and track issues.
• Handle administrative tasks related to bookings, communications, and finance support.

Requirements :

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

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