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Field Services Engineer

Bionano Genomics, Inc.valència, España

Hace más de 30 días

Descripción del trabajo

Join to apply for the Field Services Engineer role at Bionano

Location : Remote, ideally based in Paris (France) or Madrid (Spain) Metropolitan Areas

Summary : The Field Service Engineer (FSE) is responsible for the installation, maintenance, and repair of Bionano’s complex Optical Genome Mapping systems. The FSE plays a crucial role in providing top-tier support to an assigned customer base and actively contributes to interdepartmental teams for ongoing success.

Primary Duties and Responsibilities :

Lead the installation of Bionano OGM devices, from pre-sales technical consulting to ensuring system’s qualification at customer’s site. (25%)
Sustain the installed base with preventive maintenance and updates at customer sites. (30%)
Diagnose and resolve complex failure modes remotely in collaborating with Customer’s Solution specialists. (15%)
Maintain regular and frequent communication with customers and internal partners to ensure resolution and customer satisfaction. (10%)
Work with regional and global FSE, FAS, Sales, Development, and Technical Support personnel to achieve team success. (10%)
Keep up-to-date with administrative tasks such as providing timely and accurate installation / maintenance reports (Salesforce), parts ordering / returns, and expense reporting. (5%)
Perform other duties as assigned. (5%)

Required Skills and Abilities :

Experience in the alignment and troubleshooting of imaging systems or relevant research / clinical devices.

Professional communication and writing skills, with the ability to interact effectively with customers and internal partners.

Preferred Skills and Abilities :

Capital equipment support experience in a research lab environment, with experience in two or more of the following areas :

Microscopy imaging

LASER technology

Complex biotech systems troubleshooting

Able to lift 30kg

Education, Certifications, Licenses :

Qualification in Electrical / Mechanical Engineering, Biosciences, or relevant military experience with electronics / optical imaging experience.

3+ years supporting capital equipment in research or clinical fields.

Fluent in English, with strong knowledge of French and / or Spanish.

Travel Requirements :

Up to 60% travel time expected.

Continental and international travel as needed.

Valid driver’s license.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

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Field Service Engineer • valència, España