Hotel Assistant Manager (Temporary Contract) - Four Seasons Hotel Madrid

Hotel Assistant Manager (Temporary Contract) - Four Seasons Hotel Madrid

Join to apply for the Hotel Assistant Manager (Temporary Contract) - Four Seasons Hotel Madrid role at Four Seasons Hotels and Resorts

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. Our focus is on providing a world-class employee experience and fostering a strong company culture.

Location :

A historic landmark with modern energy. Located in the heart of Madrid, within walking distance of key attractions, featuring rooftop dining, award-winning cuisine, a Wellness Centre, and luxury amenities.

About the Hotel :

Four Seasons Hotel Madrid, housed in seven historic buildings, offers 200 guest rooms, suites, residences, diverse dining options, a spa, event spaces, and luxury retail, all redefining elegance and urban luxury.

Role Overview :

The Hotel Assistant Manager oversees Front Desk operations, acts as manager on duty, and ensures guest satisfaction. Responsibilities include managing staff, coordinating guest services, handling guest complaints, and working closely with other departments to ensure smooth operations. The role reports to the Front Office Manager and involves working in all shifts, including nights.

Key Responsibilities :

• Manage front desk staff, including hiring, training, scheduling, and performance evaluations.
• Coordinate arrivals, departures, billing, and special guest requests.
• Train and develop staff to ensure efficient front office operations.
• Maximize revenue through inventory control, upselling, and policy enforcement.
• Ensure financial procedures and credit policies are followed.
• Respond to guest emergencies and resolve complaints with professionalism.
• Check guests in and out, ensuring accuracy and guest satisfaction.
• Utilize computer systems for reservations, reports, and room management.
• Maintain high standards of conduct and teamwork.
• Support other departments such as Concierge, Bell Staff, Housekeeping, and Engineering as needed.

Qualifications :

Minimum 1 year of experience as an Assistant Manager in Rooms Division, strong knowledge of hotel operations, fluency in English and Spanish, and legal right to work in Spain.

We offer opportunities for a fulfilling career with global growth potential, emphasizing the Golden Rule—treat others as you wish to be treated. Our commitment to excellence has earned us numerous awards and recognition as an employer of choice.

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