Data & Analytics Manager

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in leveraging technology for marketing and fostering unique customer relationships, primarily focusing on innovation.

Responsibilities

• Gain industry and market expertise by participating in various projects to provide clients with a benchmarking perspective.
• Develop a comprehensive understanding of the analytics sector and industry, contributing to business objectives by creating new products and services aligned with client needs.
• Analyze, estimate, and develop proposals to support the commercial team.
• Identify when specialists from other service lines are needed to enhance client advisory.
• Implement mechanisms to identify and control commercial risks during pre-sales.
• Analyze and interpret risks before project initiation and communicate them to Operations.
• Deliver services for highly complex and high-risk projects in coordination with Operations.
• Develop new methodologies to impact team work and improve outcomes.
• Evaluate implementation results against proposed solutions, assessing efficiency and customer satisfaction.
• Act as a role model, managing team development as a People Lead, including establishing communication strategies, developing talent, and supporting team members' professional growth.

Qualifications & Skills

What We Offer

About Omega CRM

Omega CRM, part of Merkle, is a global digital company focusing on accelerating business experience through customer-centric solutions, technology, and data, enhanced by AI. With over 23 years of experience and a diverse team, Omega CRM is a leader in the Salesforce ecosystem in Spain, operating across various industries and delivering omnichannel customer experiences. Our core values include talent, flexibility, commitment, and innovation, fostering growth through people.

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