Events Executive

Contact the appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Handle all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Communicate clearly and professionally; prepare and review written documents accurately; answer telephones using proper etiquette. Develop and maintain positive working relationships; support team efforts to reach common goals; listen and respond appropriately to colleagues’ concerns. Monitor team performance to ensure adherence to quality standards. Read and visually verify information in various formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable duties as requested by Supervisors.

Preferred Qualifications

Education : High school diploma or G.E.D. equivalent.

Related Work Experience : At least 2 years of relevant experience.

Supervisory Experience : None.

License or Certification : None.

Marriott International is an equal opportunity employer. We value diversity and are committed to creating an inclusive, people-first culture. We do not discriminate based on disability, veteran status, or any other protected characteristic under applicable law.

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