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L3 Support Engineer

L3 Support Engineer

buscojobs España, ASTURIAS, Spain, Asturias, España
Hace más de 30 días
Descripción del trabajo

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as an L3 Support Engineer .

Responsibilities :

  • Troubleshoot all L3 cases for complex products and platforms, including diagnosing issues, resolving them, testing, and generating patches.
  • Work on the container deployment aspect of the product, recently released.
  • Collaborate with L2 support, development, and delivery teams to analyze, debug, and resolve product issues.
  • Assist peers in R&D with commitment and ownership to drive issues to closure, demonstrating strong communication skills and courtesy.

Job requirements :

  • Proficiency in programming languages such as Java, Python, or Shell scripting, with experience in Linux / Unix scripting (Bash).
  • Knowledge or willingness to learn virtualization and containerization technologies like Docker and Kubernetes.
  • Experience with CI / CD tools such as Jenkins, GitHub Actions, and Ansible.
  • Additional skills that are a plus include :
  • Knowledge of telecom protocols like Diameter, Radius, SOAP / HTTP, SMPP, Web Services, REST architecture.
  • Networking knowledge including protocols, distributed systems, security, and high availability.
  • Experience in software testing (functional, system, performance) using tools like Seagull, JMeter, SOAP UI.
  • Web services, XML, JMX, JDBC, JMS, LDAP, Java Security.
  • Database knowledge such as Oracle and MySQL.
  • Understanding of High Availability Systems (HA).
  • Familiarity with SDLC in an Agile environment.

    • Candidate profile :

    Fluent in English, based in Spain, and meeting the above qualifications. Only candidates who meet these requirements will be considered.

    About us :

    HCLTech is a global technology company from India, serving Fortune 500 and Global 2000 companies, helping them reinvent their businesses for the digital age.

    If you have a disability certificate, please contact us.

    We value diversity and inclusion, aiming to attract, develop, and retain diverse profiles as a key factor for innovation. We are an equal opportunity employer, considering all qualified applicants without discrimination based on age, gender, race, disability, or other protected characteristics.

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    Support Engineer • , ASTURIAS, Spain, Asturias, España