German Customer Support Agent (Onsite in Malaga)

Are you looking for an exciting opportunity to work in a dynamic, international environment? Do you have a passion for helping others and solving problems? If so, this role is for you! The starting date is the 21 of March, so don't wait too long!

As a German Customer Support Agent , your primary responsibility will be to assist customers in resolving inquiries and issues while ensuring a high level of customer satisfaction.

Your responsibilities and impact as a German Customer Support Agent will be :

Provide high-quality customer support via phone, email, and chat.

Resolve inquiries related to products, services, or accounts promptly and professionally.

Build rapport with customers, understanding their needs and ensuring a positive experience.

Collaborate with internal teams to address technical issues and follow up on open cases.

Accurately document customer interactions and solutions in the system.

Stay up-to-date on company policies, services, and tools to provide effective support.

Skills, qualifications, and interests you need to succeed in this role :

Fluent in German (native level) and proficient in English (B2 level or higher).

Prior experience in customer service, technical support, or a similar role is a plus.

Excellent communication and problem-solving skills.

Ability to multitask and work in a fast-paced environment.

Strong team player with the ability to work independently when required.

Local in Spain

Spanish Work Permit and NIE

What’s in it for you?

Relocation Package : Flight Ticket up to € 200,- and € 400,- per month, for three months for your rent.

Wage of € 21.500 a year.

A bonus structure.

Health Insurance.

Full-time, office-based position from, 9 AM - 6 PM.

Opportunity to work in a multicultural and vibrant city like Malaga.

Your Future Company :

This global leader in customer experience services was founded by two French entrepreneurs in 2000. With over 75,000 multilingual employees across 50+ countries, they are trusted by some of the most progressive brands worldwide. Their Malaga hub is growing, and they are looking for new talent to join their journey.