IT Ops System Specialist

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Overview

Position summary

The IT Ops System Specialist will be responsible for implementing and maintaining Werfen's IT solutions aimed at managing Clinical Laboratories, specifically the Laboratory Informatic System and the Advanced Data Analysis System based on BI technology. Among his / her functions are the configuration of the Laboratory Informatic System and, above all, the implementation and maintenance of the application architecture, as well as the different extralaboratory interoperability systems, guaranteeing the client a high level of service.

The IT Ops System Specialist reports to the IT Ops Area Manager and he / she can assume the role of Project Manager within an implementation project or that of a reference for an installation or client.

Responsibilities

Key responsibilities

The IT Ops System Specialist has the following main responsibilities :

• Implement the IT solutions, while ensuring compliance with the best practices in the assigned role including Project Manager when exercised.
• Maintain an assertive communication with the customer and the team.
• Provide remote and on-site technical, operational and application-related support to customers, assisting them with the integration of the IT solutions in their laboratories.
• Analyse the processes associated with the Laboratory and promote improvements within the technological area and especially in the field of the application architecture as well as the different extra-laboratory interoperability systems
• Work closely with the IT Support teams and Product Specialist.
• Report on the activity carried out, within the time frame set in the Style Guide.
• Remain up-to-date on the various technology tools and products especially in the field of the application architecture as well as the different extra-laboratory interoperability systems .
• The Project Manager / Project Leader is also responsible for the following :

o Plan and coordinate the project's tasks and actions, ensuring the performance of all the activities required to implement and maintain the system by regularly checking the status of the tasks and actions.

o Detect and communicate to the customer any risks that could lead to deviations in the achievement of the set objectives.

o Interact with the customer at all levels of project management to resolve independently any conflicts / problems.

o Ensure that the project's relevant technical documentation is up-to-date and available to the entire team.

Key internal relationships

They will be defined according to the department's needs, and they will include the following interactions :

Qualifications

Minimum knowledge and experience required for the position

Education :

Experience :

Languages :

Skills and Competencies

The ideal candidate for this position will exhibit the following skills and competencies :

Mobility

If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.

Werfen appreciates and values diversity. We are an Equal Opportunity / Affirmative Action Employer M / F / D / V.

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