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Customer Service Representative for the German Market

Customer Service Representative for the German Market

CPM International Contact CentreBarcelona, Cataluña, España
Hace 4 días
Descripción del trabajo

Customer Service Representative for the German Market

Customer Service Representative for the German Market

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Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences."

Our Client

Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences."

What's your Mission?

  • Customer Advocate : Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
  • Product Expert : Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
  • Omnichannel Specialist : Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
  • Problem Solver : Analyse customer issues, identify root causes, and proactively offer personalized solutions.
  • Brand Ambassador : Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

Your Experience, Our Future

  • Excellent Communication : Fluent in German with exceptional grammar and spelling.
  • Strong English Proficiency : Fluency in both written and spoken English.
  • Customer-Centric Approach : A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
  • Strong Administrative & Analytical Skills : Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
  • Proactive Problem-Solving : A professional and proactive approach to identifying and resolving customer issues effectively.

    • Benefits

    Your Benefits Package

  • Start Date : October 2025
  • Hours : 39h / week
  • Work Schedule : Monday to Friday from 9 : 00 am to 6 : 00 pm
  • Salary : €18,095gross per year
  • Holidays : 24 calendar holidays / 2 accrued days per month
  • Work Model : Hybrid (6 days per month at the office)
  • Training : 2 weeks of office based training, from Monday to Friday - 9 : 00 am to 6 : 00 pm
  • Office Location : Barcelona (La Sagrera)

    • Additional Perks :

  • Career Growth : Ongoing training and development.
  • Well-being Support : Confidential counselling and resources.
  • Perks & Discounts : Exclusive offers and rewards.
  • Health Benefits : Discounted health insurance.
  • Skill Development : LinkedIn learning and certifications.
  • Referral Program : Bring a friend and get a referral bonus.

    • Let's chat about your future at CPM International!

    Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Customer Service

    Industries

    Consumer Services

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    Customer Service Representative • Barcelona, Cataluña, España