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Customer Service Representative for the German Market

Customer Service Representative for the German Market

CPM International Contact CentreBarcelona, Cataluña, España
Hace 11 días
Descripción del trabajo

Customer Service Representative for the German Market

Customer Service Representative for the German Market

3 weeks ago Be among the first 25 applicants

Our Client

Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences."

Our Client

Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences."

What's your Mission?

  • Customer Advocate : Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
  • Product Expert : Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
  • Omnichannel Specialist : Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
  • Problem Solver : Analyse customer issues, identify root causes, and proactively offer personalized solutions.
  • Brand Ambassador : Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

Your Experience, Our Future

  • Excellent Communication : Fluent in German with exceptional grammar and spelling.
  • Strong English Proficiency : Fluency in both written and spoken English.
  • Customer-Centric Approach : A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
  • Strong Administrative & Analytical Skills : Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
  • Proactive Problem-Solving : A professional and proactive approach to identifying and resolving customer issues effectively.

    • Benefits

    Your Benefits Package

  • Start Date : October 2025
  • Hours : 39h / week
  • Work Schedule : Monday to Friday from 9 : 00 am to 6 : 00 pm
  • Salary : €18,095 gross per year
  • Holidays : 24 calendar holidays / 2 accrued days per month
  • Work Model : Hybrid (6 days per month at the office)
  • Training : 2 weeks of office based training, from Monday to Friday - 9 : 00 am to 6 : 00 pm
  • Office Location : Barcelona (La Sagrera)

    • Additional Perks :

  • Career Growth : Ongoing training and development.
  • Well-being Support : Confidential counselling and resources.
  • Perks & Discounts : Exclusive offers and rewards.
  • Health Benefits : Discounted health insurance.
  • Skill Development : LinkedIn learning and certifications.
  • Referral Program : Bring a friend and get a referral bonus.

    • Let's chat about your future at CPM International!

    Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Customer Service

    Industries

    IT Services and IT Consulting

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    Customer Service Representative • Barcelona, Cataluña, España