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Senior Developer - Cloud Engineer

Senior Developer - Cloud Engineer

MoneyGramLas Palmas de Gran Canaria, Islas Canarias, España
Hace más de 30 días
Descripción del trabajo

Welcome clients and proceed with the sales following the Maison’s selling ceremony.

Key Responsibilities :

  • Actively contribute to boutique turnover.
  • Develop loyalty of existing clients through clienteling actions and follow-up throughout their journey with the Maison.
  • Follow boutique and personal action plans to reach sales targets.
  • Understand boutique KPIs and implement related action plans as defined by Boutique Management.
  • Participate in commercial and non-commercial events for the Maison.
  • Support other Sales Associates in achieving boutique targets.

BRAND EQUITY & AWARENESS

  • Know the Maison’s products, history, and know-how.
  • Be a reference for Watchmaking, HWM, Patrimony, etc.
  • Develop general knowledge of the competition.
  • Follow the Brand's visual identity (VM, day-to-day maintenance).

    • CLIENTELING, CLIENT EXPERIENCE & IN-BOUTIQUE JOURNEY

  • Prepare the boutique to welcome clients.
  • Serve omni-channel clients (boutique appointments, boutique pick-up) to ensure a seamless journey across the Maison network.
  • Personalize relationships with clients and anticipate their needs.
  • Showcase the in-boutique client experience (café, Atelier d’Antoine) and provide support when needed.

    • CLIENT SERVICES

  • Receive clients for repairs drop-offs and pick-ups.
  • Gather client information (product aesthetics and conditions, client requests, pre-approved / declined services).
  • Communicate all relevant information (interventions requiring overseas sending, lead times, prices, fees on declined estimates, brand policies).
  • Register products for repair or maintenance.
  • Perform CS activities permitted in the boutique.
  • Inform clients about their repairs (cost estimates, status).
  • Foster business opportunities through CS (cross-selling).

    • OPERATION EXCELLENCE

  • Be aware of products in stock.
  • Contribute to operational tasks (stock counts, replenishment, price tags update, consumables management).
  • Build operational knowledge of all digital tools (sales, CRM, CS, omni-channel, back office).
  • Comply with Maison’s policies and commercial rules.

    • ABOUT YOU :

  • You are result-oriented and ambitious.
  • You have a proper sense of luxury and pay attention to details and excellence.
  • You thrive in a fast-paced, client-centric environment.
  • You prioritize client experience and hospitality.
  • You are a strong team player, empathetic, and collaborative.

    • J-18808-Ljbffr

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    Cloud Engineer • Las Palmas de Gran Canaria, Islas Canarias, España