Sales Application Specialist

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Overview

The Sales Application Specialist (SAS) Hemostasis is a mixed figure including both sales and technical responsibilities, being his / her main job tasks to actively promote and sell our products and solutions while keeping a good track on the technical status of the instrumentation park, reagent stocks and IT solutions. He / she will have special focus on the Central Lab and Hematology departments of the Hospitals.

The SAS Hemostasis will provide our customers with solutions that adapt to their changing needs, creating a relationship of trust that will bring value to our customers and the Company in the medium and long term.

Responsibilities

Key Accountabilities

• Achieve sales and commercial targets established by the Company.
• Provide application support.
• Support laboratory organization improvement by technical advice and solution offering.
• Encourage cross-selling by providing product information and introducing cost / efficiency balanced tailored techniques.
• Present our products and concepts to institutions, end-user groups, clinicians, and expert groups.
• Create a network of trust within the organization and organize other colleagues in field visits.
• Coordinate instrument installations interacting with the different departments involved (Logistics, Technical Service, Marketing...), as well as perform product and service demonstrations.
• Maintain the training level of our user’s instruments and reagents and manage appropriate documentation.
• Work together with the KAM and Business Unit in the management of opportunities and risks.
• Check the service level offered by the different departments of the Company assigned centers, reducing the risk of complaints.
• Provide troubleshooting for technical enquiries.
• Resolve product incidents at technical level in coordination with HelpLine, Technical Service and Product Managers.
• Manage tenders (specification and profitability analysis, preparation of the necessary documentation, litigation support).
• Provide first level (remote and / or on-site) of technical support to customer accounts regarding the products, applications and operations, assisting them with the integration of systems in their laboratories.
• Ensure Compliance with Ethical Code.

Networking / Key relationships

Qualifications

Minimum Knowledge & Experience required for the position :

Skills & Capabilities :

The ideal candidate for this position will exhibit the following skills and competencies :

If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.

Werfen appreciates and values diversity. We are an Equal Opportunity / Affirmative Action Employer M / F / D / V.

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