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Key Account Manager

Key Account Manager

Home Selectmadrid, España
Hace más de 30 días
Descripción del trabajo

Join to apply for the Key Account Manager role at Home Select

Join to apply for the Key Account Manager role at Home Select

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What You'll Do

As a Key Account Manager, you will be at the heart of our operations, ensuring every guest enjoys a seamless booking process and a memorable stay. Your responsibilities will span across three key areas :

Your mission

What You'll Do

As a Key Account Manager, you will be at the heart of our operations, ensuring every guest enjoys a seamless booking process and a memorable stay. Your responsibilities will span across three key areas :

Reservations

  • Turn inquiries into bookings by assisting customers throughout their journey—from selecting the perfect property to confirming their stay.
  • Guide clients on location, pricing, and property features to ensure their needs are met.
  • Accurately manage booking information and system updates.

Guest Services

  • Provide attentive support to tenants during their stay, addressing their questions and concerns.
  • Act as the main point of contact for guests, managing requests and resolving incidents promptly.
  • Handle calls and communications professionally, ensuring exceptional service aligned with KPIs.
  • Build strong relationships with clients, ensuring they feel valued and heard.

    • Property Management Support :

  • Assist in strategies for maximizing property profitability and occupancy.
  • Collaborate with property owners to ensure smooth operations.
  • Address maintenance or administration issues efficiently.
  • Maintain strong relationships with property owners.

    • Your profile

    About You

  • Strong understanding of reservation processes and tenant support.
  • Excellent communication and interpersonal skills.
  • Ability to optimize property profitability and occupancy.
  • Knowledge of property maintenance and administration tasks.
  • Familiarity with industry standards and quality service delivery.
  • Strong organizational and multitasking abilities.
  • Collaborative mindset with the capacity to work effectively with cross-functional teams.
  • Bachelor's degree in Business, Hospitality, or related field preferred.

    • Why us?

  • A charming office in the center of Madrid.
  • An international work environment; we have more than 18 nationalities!
  • On your birthday, we offer you a half day off.
  • Culture of ownership, innovation, training and feedback.
  • Flexible and dynamic work environment.
  • Free Drinks : we always provide tea and coffee.
  • After-work events and an amazing internal culture.
  • Internal growth opportunities.
  • Discounts at partner stores.
  • Discounts on our properties for your family and you.

    • Join The Team

    At the core of our success are our values that guide us every day makes us a unique company, because we work as a team, we take ownership, we prioritize the customer service and we seek excellence.

    At Homeclub, we believe in creating a positive and inclusive work environment that empowers our team members to succeed. we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

    About Us

    Homeclub is Home Select Group's premium hospitality expert brand that creates extraordinary ways of living for our guests. We go beyond traditional rentals, we provide a 360º service that guarantees the owner's comfort with their home and the best experience for tenants.

    We are experts in short, medium and long term premium apartment rentals. We rent apartments and new housing concepts designed by us in prime locations and with a personalized service. We do this by understanding the different vital needs of people and today's society. Focusing on service, we combine the personalized attention of an expert hospitality team with the latest technology in the industry to evolve the living / rental experience.

    About Our Company

    We are a people centric company where transparency, reliability and communication are part of our core values. At the core of our success are our values that guide us every day makes us a unique company, because we work as a team, we take ownership, we prioritize the customer services, we seek excellence, and we are trustworthy. We believe in creating a positive and inclusive work environment that empowers our team members to succeed. We invest in our employees and foster a culture of expertise and belief in what we do.

    Join our team! Seniority level

  • Seniority level Mid-Senior level

    • Employment type

  • Employment type Full-time

    • Job function

  • Job function Customer Service
  • Industries Software Development

    • Referrals increase your chances of interviewing at Home Select by 2x

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    Key Account Manager • madrid, España