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Business Lead Mortgage Acquisition & Retention

Business Lead Mortgage Acquisition & Retention

INGMadrid, Madrid, Spain
Hace 18 días
Descripción del trabajo

At ING we are looking for a Business Lead Mortgage Acquisition & Retention

Your role and work environment :

We are looking for a talented and enthusiastic Business Lead Mortgage Acquisition & Retention to join our Home & Protection Tribe

The responsibility of this team is to offer INGs retail customers transparent and competitive mortgage loans in a profitable manner. Your aim is to ensure that we offer our customers the best opportunities to purchase their dream home. You also aim to minimize attrition by offering our existing mortgage customer solutions that fit their needs at any time (customer in life)

ING Spain has a strong growth ambition in Mortgages and in this position you will lead the commercial activities to achieve this ambition. You will steer your area and will have to look for alternatives to maintain mortgage market consideration volume growth and profitability both for customers and prospects. Part of your responsibility is to develop the pricing strategy and ESG agenda for mortgages.

Your key responsibilities :

As a Business Lead Mortgage Acquisition & Retention you will :

  • As a lead you develop the craftsmanship of all your team guiding and inspiring your team towards a common goal fostering collaboration and helping individuals to reach their full potential
  • P&L responsibility for Mortgages (shared with the Business Lead for Mortgage conversion and underwriting)
  • Improve the mortgage product with a full cycle mindset (including in-life) that meets customer needs at all times
  • Develop implement and refine a mortgage pricing strategy (incl. bundled products) in collaboration with Pricing Finance and Risk that support overall bank ALM strategy
  • Be able to manage complex transformation programs to steer the mortgage process income and customer satisfaction!
  • Meet sales and efficiency targets through our internal and external distribution channels
  • Help ING to get a step ahead in the mortgage regulatory environment
  • Help ING to get a step ahead in the mortgage ESG agenda
  • Design develop and orchestrate the area priorities and roadmap being on top of market trends and dynamics
  • Closely follow the development of customer satisfaction metrics with a focus on constantly improving customer experience
  • Challenge the status quo promote initiatives and provide support to meet the goals set. Stimulate interaction between people squads and transversal tribes working direct or indirectly in mortgages
  • Together with the Tribe Leadership team you are responsible for the definition communication and execution of the product strategy and the execution of overall Tribe goals.
  • Represent your area and extract best practice from other ING countries and relevant external stakeholders
  • Develop Strategic partnership with external partners to further accelerate growth
  • As a part of Tribe Leadership Team you will foster communication & alignment to contribute to a united & strong leadership team around the common goals of the tribe

What are we looking for

Want to know if this job is made for you These are some of the qualities that we value the most for this role. And if the shoe fits dont hesitate to apply!

A pioneer of the agile culture displaying the following behaviors :

  • Ability to display style flexibility to teams and adapt plan approach and behavior to the different needs and situations.
  • Strong organizational sensitivity;
  • Ability to understand and take into account the underlying issues opportunities and dynamics of an organization.
  • Ability to take responsibility steer strategy and realizations based on facts and data; managerial courage to question and make decisions.
  • Focus on delivery through collaboration ability to bring people together to work towards the same purpose.
  • Ability to empower teams to act autonomously think out of the box and hold them accountable.
  • Ability to simplify complexity and drive operational excellence.
  • Ability to support yourself and other team members in development.
  • Strong resilience; ability to navigate through ambiguity.
  • Ability to have impact through inspiring and energetic leadership that leads teams through change.

    • Proven track record and technical skills

  • University degree
  • 510 years professional experience at management level experience / affinity with the Mortgage area is a plus as well as commercial responsibility / pricing experience
  • A good understanding of credit risks is very well valued.
  • Sound experience in building strategic roadmaps.
  • Experience in leading driving and steering multidisciplinary teams.
  • Proven experience in strategic projects with high impact.
  • Strong command of written and spoken English.

    • What do we offer

    The time you spend at work the challenges you face or the lessons you get are very important but What about your personal life At ING we want your work to fulfill you in every way and that is why we take care of even the smallest details.

    Check out what is waiting for you!

    Be flexible my friend.

    Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind you determine together which days you work at home and which you come to ING MAD to offer your best your thing.

    Restaurant card.

    So that thinking about what to have for lunch doesnt take up your time or your cravings.

    Our house will be your home.

    In our offices you can find electric mobility solutions doctor hairdresser gym The Good Service (to help you with your errands) and much more!

    Health insurance.

    For you and all your family (spouse / partner and children).

    Life insurance.

    We help you protect what matters most to you.

    Flexible remuneration.

    In addition you will enjoy our flexible remuneration model through a more tax-advantaged way you will be able to access other services such as nursery transport card training aids

    Free company shuttle.

    It doesnt matter where you live. We have 6 routes (North Central South A5 A42 and A6) to get you to our ING office in Madrid comfortably.

    Banking benefits.

    Special loans with more beneficial conditions.

    Special mortgage conditions after 6 months working at the bank.

    And you can benefit from our pension plan after 1 month with us!

    More vitality and more belonging

    360 care of the employee (physical mental social connection & purpose).

    Physiotherapy service on site.

    Clinics with professional world-class athletes.

    Gympass service.

    Employee Networks : Rainbow Lions (LGBTQI) Leonas & RIG.

    International Remote work program.

    Get to know Us

    We are a team of more than 1700 people sharing one idea : doing our bit in helping our clients create a better future for themselves by providing them with the tools they need to get where they want to go.

    A fully online bank where technology innovation simplicity and transparency are the main ingredients and the first one to work with agile methodologies .

    And although we are based in Spain we are lucky to work in an international bank with presence in more than 40 countries.

    We are proud to have a diverse team and we are committed to continue developing a culture of Diversity Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

    And even though we look orange on the outside we are green on the inside . Our ambition in Sustainability is Empowering (y)our Sustainability journey . We are embarking on our path for us but we are also there for when our clients decide to embark on this journey.

    Making things happen helping others be successful always being one step aheadthats our DNA. If you look at yourself in the mirror and your reflection matches our way of being and workingwe are looking forward to meeting you!

    En ING estamos buscando una persona Business Lead Mortgage Acquisition & Retention

    Tu rol y entorno de trabajo :

    Buscamos a una persona con talento y entusiasmo para unirse a la Home & Protection Tribe como Business Lead Mortgage Acquisition & Retention .

    El objetivo de este equipo es ofrecer a las personas clientas de banca retail de ING hipotecas transparentes y competitivas de forma rentable. Tu misin ser asegurar que ofrecemos las mejores oportunidades para que nuestras personas clientas puedan adquirir la casa de sus sueos. Tambin trabajars para minimizar la prdida de clientela ofreciendo soluciones adaptadas a sus necesidades en cada momento ( customer in life ).

    ING Espaa tiene una fuerte ambicin de crecimiento en el rea de hipotecas y en esta posicin liderars las actividades comerciales para alcanzar dicha ambicin. Tendrs que dirigir tu rea y buscar alternativas para mantener la consideracin en el mercado hipotecario el crecimiento del volumen y la rentabilidad tanto para personas clientas actuales como potenciales. Parte de tu responsabilidad ser desarrollar la estrategia de precios y la agenda ESG para hipotecas.

    Responsabilidades clave :

    Como Business Lead Mortgage Acquisition & Retention :

  • Desarrollars las capacidades del equipo guiando e inspirando hacia un objetivo comn fomentando la colaboracin y ayudando a cada persona a alcanzar su mximo potencial.
  • Tendrs responsabilidad compartida del P&L de Hipotecas (junto con la persona Business Lead de Mortgage conversion and underwriting).
  • Mejorars el producto hipotecario con una visin de ciclo completo (incluyendo la fase in-life ) que responda a las necesidades de las personas clientas en todo momento.
  • Desarrollars e implementars una estrategia de precios hipotecarios (incluyendo productos combinados) en colaboracin con Pricing Finance y Risk alineada con la estrategia ALM del banco.
  • Gestionars programas de transformacin complejos para mejorar procesos hipotecarios ingresos y satisfaccin de la clientela.
  • Cumplirs objetivos de ventas y eficiencia a travs de canales de distribucin internos y externos.
  • Impulsars a ING en el entorno regulatorio hipotecario y en la agenda ESG del rea.
  • Disears y coordinars las prioridades y hoja de ruta del rea mantenindote al tanto de tendencias y dinmicas del mercado.
  • Seguirs de cerca los indicadores de satisfaccin de la clientela con foco en la mejora continua de la experiencia.
  • Cuestionars el statu quo promovers iniciativas y apoyars el cumplimiento de objetivos estimulando la interaccin entre personas squads y tribes transversales.
  • Junto con el equipo de liderazgo de la Tribe definirs comunicars y ejecutars la estrategia de producto y los objetivos generales.
  • Representars tu rea y extraers buenas prcticas de otros pases ING y agentes externos relevantes.
  • Desarrollars alianzas estratgicas con socios externos para acelerar el crecimiento.
  • Como parte del equipo de liderazgo de la Tribe fomentars la comunicacin y alineacin para contribuir a un liderazgo fuerte y unido.

    • Qu buscamos

    Quieres saber si este puesto es para ti Estas son algunas de las cualidades que ms valoramos :

  • Flexibilidad de estilo y adaptacin a diferentes necesidades y situaciones.
  • Alta sensibilidad organizativa.
  • Capacidad para tomar decisiones basadas en datos y hechos con valenta para cuestionar y decidir.
  • Enfoque en la entrega colaborativa reuniendo a personas hacia un propsito comn.
  • Capacidad para empoderar equipos fomentar la autonoma y la innovacin.
  • Habilidad para simplificar la complejidad y promover la excelencia operativa.
  • Resiliencia y capacidad para navegar en la ambigedad.
  • Liderazgo inspirador y energtico que gua a los equipos en el cambio.

    • Requisitos tcnicos y experiencia :

  • Titulacin universitaria.
  • Entre 5 y 10 aos de experiencia profesional en puestos de gestin. Se valorar experiencia o afinidad con el rea hipotecaria as como experiencia comercial o en pricing.
  • Buen conocimiento de riesgos crediticios.
  • Experiencia en la construccin de hojas de ruta estratgicas.
  • Experiencia liderando equipos multidisciplinares.
  • Experiencia demostrada en proyectos estratgicos de alto impacto.
  • Nivel alto de ingls hablado y escrito.

    • Qu ofrecemos

    El tiempo que pasas en el trabajo los retos a los que te enfrentas o las lecciones que obtienes son muy importantes pero... Y tu vida personal En ING queremos que tu trabajo te llene en todos los sentidos y por eso cuidamos hasta el ms mnimo detalle.

    Echa un vistazo a lo que te espera!

    S flexible.

    Nuestro modelo se basa en la flexibilidad y la responsabilidad. Teniendo en cuenta tanto las necesidades de nuestros clientes como las de nuestros compaeros t determinas conjuntamente qu das trabajas en casa y cules vienes a ING MAD para ofrecer lo mejor de ti. Haz lo tuyo.

    Tarjeta restaurante.

    Para que pensar qu comer no te quite tiempo ni antojos.

    Nuestra casa ser tu casa.

    En nuestras oficinas encontrars soluciones de movilidad elctrica mdico peluquera gimnasio The Good Service (para ayudarte con tus recados) y mucho ms!

    Seguro mdico.

    Para ti y toda tu familia (cnyuge / pareja e hijos).

    Seguro de vida.

    Te ayudamos a proteger lo que ms te importa.

    Retribucin flexible.

    Adems disfrutars de nuestro modelo de retribucin flexible de una forma ms ventajosa fiscalmente podrs acceder a otros servicios como guardera tarjeta de transporte ayudas a la formacin...

    Lanzadera de empresa gratuita.

    No importa donde vivas. Tenemos 6 rutas (Norte Centro Sur A5 A42 y A6) para que llegues cmodamente a nuestra oficina ING en Madrid.

    Ventajas bancarias.

    Prstamos especiales con condiciones ms beneficiosas.

    Condiciones especiales de hipoteca a partir de los 6 meses trabajando en el banco.

    Y puedes beneficiarte de nuestro plan de pensiones despus de 1 mes con nosotros!

    Ms vitalidad y ms pertenencia

    Cuidado 360 del empleado (fsico mental financiero y social).

    Servicios de salud en la empresa (fisioterapia servicios psicolgicos y mdicos).

    Deporte naranja (ftbol baloncesto running golf gympass...).

    Redes de empleados : Rainbow Lions (LGBTQI) y Leonas.

    Concenos

    Somos un equipo de ms de 1600 personas que compartimos una idea : aportar nuestro granito de arena para ayudar a nuestros clientes a crearse un futuro mejor proporcionndoles las herramientas que necesitan para llegar donde quieren.

    Un banco totalmente online donde la tecnologa la innovacin la sencillez y la transparencia son los ingredientes principales y el primero en trabajar con metodologas giles.

    Y aunque tenemos nuestra sede en Espaa tenemos la suerte de trabajar en un banco internacional con presencia en ms de 40 pases.

    Estamos orgullosos de contar con un equipo diverso y nos comprometemos a seguir desarrollando una cultura de Diversidad Inclusin y Pertenencia para fomentar una cultura de colaboracin e innovacin que represente a todos los colectivos de la sociedad.

    Y aunque parezcamos naranjas por fuera somos verdes por dentro. Nuestra ambicin en Sostenibilidad es Empowering (y)our Sustainability journey. Emprendemos nuestro camino para nosotros pero tambin estamos ah para cuando nuestros clientes decidan emprender este viaje.

    Hacer que las cosas sucedan ayudar a otros a tener xito ir siempre un paso por delante : ese es nuestro ADN. Si te miras al espejo y tu reflejo coincide con nuestra forma de ser y trabajar... estamos deseando conocerte!

    Key Skills

    Criminal Justice,Cost Accounting,Elevator Maintenance,Airport,Jboss,Brand

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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