Software Application Support Engineer

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

As a member of the PI Helpdesk (Packaging Intelligence) you will be part of an international team that provides remote Software Support for customized labeling, coding and traceability solutions. These solutions integrate with ERP systems and production line equipment in industries such as Food & Beverages, Pharma and Consumer goods.

What you will do :

• Act as the first point of contact for software related support requests from regional and international customers.
• Troubleshoot technical issues in custom applications and provide accurate, timely resolutions.
• Use and develop your knowledge of tools such as VB.NET, SQL , and industrial communication protocols (e.g., OPC / PLC) to analyze and solve incidents.
• Build strong, trust-based relationships with customers through proactive and clear communication.
• Handle support cases via phone, email and ticketing system while meeting SLA expectations.
• Collaborate with global colleagues (Support, Engineering, Project Management) to investigate and resolve complex issues.
• Document and maintain case information and support knowledge base as part of continuous improvement.
• Maintain up-to-date technical skills through training, hands-on work, and collaboration.
• Identify and prioritize issues appropriately.
• Other duties needed in the team.

What you need to have :

What we offer :

Youll only be the right candidate if you are aligned to our values and culture :

If you believe you match our values and have the experience were looking for, then apply! We cant wait to hear fromyou

LI-DNI #SWE

Work Arrangement : Hybrid

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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This position may be located in : EMEA : Spain : Barcelona : Sant Cugat del Vallés

Sub Division : Other Support Functions Spain CoC

Job Requisition ID : 61795

Job Function : Information Technology

Application Engineer

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