Sales Support Specialist

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a detail-oriented and proactive Sales Support Specialist to join our dynamic sales team. The ideal candidate will have a strong background in sales support or administration, excellent communication skills, and the ability to manage multiple tasks efficiently.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

• Collect, organize, and summarize data from various sources, including market research, customer feedback, and internal reports.
• Maintain and update the CRM system with relevant sales and customer information.
• Draft and distribute email communications to executives, sales teams, and clients.
• Schedule and coordinate meetings, calls, and presentations for the sales team.
• Act as the primary contact for client inquiries, ensuring prompt and accurate responses.
• Assist in the preparation of sales proposals, contracts, and other documentation.
• Manage calendars and travel arrangements for sales executives.
• Provide logistical support for sales events and meetings.
• Generate regular reports on sales performance, market trends, and customer insights.
• Analyze data to identify opportunities for sales growth and improvement.
• Collaborate closely with the marketing and product teams to ensure alignment on sales strategies and initiatives.
• Support the sales team with the development of sales materials and presentations.

Candidate Qualifications

Wonder if you are a good fit for this position? All positive and driven applicants are encouraged to apply. The ideal candidates are highly motivated and dedicated, possessing the following qualities :

Conditions of Employment

All MCI locations :

Subject to the program and location of the position :

Want an employer that values your contribution? At MCI, we believe your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, offering benefits such as :

Physical Requirements

This role is primarily sedentary, requiring sitting / standing for long periods, operating office equipment, and occasional movement within the office. Ability to lift up to 40 pounds may be required.

Reasonable Accommodation

In accordance with the ADA, MCI provides reasonable accommodations for qualified applicants or employees with disabilities. Contact Human Resources for assistance.

Diversity and Equality

We embrace diversity and are committed to an inclusive, discrimination-free workplace. All employment decisions are based on merit and qualifications, without regard to protected characteristics. We consider qualified applicants with criminal histories in accordance with legal requirements.

About MCI (Parent Company)

MCI helps clients with CX and DX challenges through industry-leading solutions, including BPO, staff augmentation, contact center services, and IT services. Recognized as Iowa's fastest-growing company in 2019, MCI operates multiple BPO facilities across North America and internationally, employing over 10,000 professionals.

Disclaimer

This description provides a general overview and is not exhaustive. Duties may change, and employment can be terminated at any time by either party. The employer reserves the right to revise this description as needed.

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